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Tuesday
Jun072011

Complaints of Bad Customer Service on the Rise, Survey Finds

Jupiterimages/Thinkstock(YONKERS, N.Y.) -- Have you ever been so steamed at a rude salesperson that you walked right out of a store?  If so, you're not alone.

A new survey by Consumer Reports found that 64 percent of consumers have done just that in the past year, citing shoddy customer service.

Moreover, the magazine also found that over 70 percent of Americans get angry when they get tied up in endless automated phone loops and can't get an actual person on the phone.

Consumer Reports' Senior Project Editor Tod Marks says if a company is giving you the runaround don't be afraid to go to the top.

"When you get a top executive or their assistant, when they get an unhappy call from an unhappy consumer, they'll often be sure that the CEO or the people upstairs take action and get a response," Marks says.

He also advises consumers who receive bad service and need to call a company to keep a paper trail of who they spoke with and what happened.

"That way if you need to follow up you can say to the next person up the food chain, 'I just spoke to Joe Blow in your Chicago office at 12 o'clock in the afternoon, and after being kept on hold for thirty minutes, he said he'd never heard of anyone who had a problem like mine,'" says Marks.

Copyright 2011 ABC News Radio

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