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Saturday
Sep282013

Dear ABC News Fixer: Overdraft Outrage

Photodisc/ThinkstockBy STEPHANIE ZIMMERMANN, The ABC News Fixer

Dear ABC News Fixer: I made reservations at a Sleep Inn & Suites hotel in Valdosta, Ga. When I checked in, I was told I needed to show my I.D. and also a credit or debit card so I'd have a card on file. Before I gave the front desk guy my card, I asked him whether they were going to charge it because I was intending to pay cash. He said no, they wouldn't; it was just to have on file.

The next morning, I noticed online that my card had been charged. I immediately called the front desk. The desk woman told me her colleague shouldn't have promised that they wouldn't use my card.

The hotel ended up refunding the money back to my card and wrote a letter to fax to my bank about the error. The next day I discovered my bank had charged me six overdraft fees. I contacted the hotel again, but they are refusing to pay the fees.

-Earl Perry, Archer, Fla.

Dear Earl: You got the double-whammy of annoying banking issues: the tying up of your card while traveling and the scourge of overdraft fees. Good thing the ABC News Fixer is here to help.

Click here to continue reading...

Got a consumer problem? The ABC News Fixer may be able to help. Click here to submit your problem online. Letters are edited for length and clarity.

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ABC News Radio