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Entries in Apology (3)

Wednesday
Aug142013

AOL CEO Apologizes for Firing Employee During Conference Call

Photo by Craig Barritt/Getty Images for AOL(NEW YORK) -- AOL CEO Tim Armstrong issued an awkward apology in a memo to his staff after firing an employee for taking a photo of him during a tension-filled conference call last week.

On Friday, Armstrong fired Abel Lenz, a creative director for AOL’s Patch local-news business, in front other co-workers and 1,000 employees listening in on a conference call to discuss changes at the unit, including layoffs and site closings.

In a memo to employees on Tuesday, obtained by Bloomberg News, Armstrong wrote, “I am writing you to acknowledge the mistake I made last Friday during the Patch all-hands meeting when I publicly fired Abel Lenz. I am the CEO and leader of the organization, and I take that responsibility seriously.”

Armstrong called last week’s meeting to discuss cutbacks at Patch, a network of hyper-local news sites owned by AOL.  Armstrong can be heard saying during the meeting, “Abel, put that camera down right now! Abel, you’re fired. Out!” He then paused before continuing the meeting.

In the memo, Armstrong wrote that this wasn’t first time the staffer had “recorded” a confidential meeting.

”As you know, I am a firm believer in open meetings, open Q&A and this level of transparency requires trust across AOL,” Armstrong said in the memo. “Internal meetings of a confidential nature should not be filmed or recorded so that our employees can feel free to discuss all topics openly. Abel had been told previously not to record a confidential meeting, and he repeated that behavior on Friday, which drove my actions.”

AOL did not immediately respond to a request for comment. Lenz could not be reached for comment. The memo did not mention Lenz’ status at the company.

An audio recording of the public firing leaked and was posted on media blogger Jim Romenesko’s website.

Lenz tweeted on Friday, “No comment. (at Old Town Bar)” with a photo of the bar.

AOL bought Patch in 2009 when it covered five towns in the Northeast. It has since expanded to covering over 1,000 communities, according to Patch.com. But the service has never made a profit and the latest plans call for closing or finding partners for hundreds of the sites that have no prospect of covering costs.

Copyright 2013 ABC News Radio

Wednesday
May292013

Abercrombie Apologizes, Meets with Teens to Address Controversy

Paul Taggart/Bloomberg via Getty Images(NEW YORK) -- The viral backlash against Abercrombie & Fitch for refusing to offer larger sizes for their customers, and for the controversial remarks made by their CEO, Mike Jeffries, isn’t going away.

“Not only will I not let my kids shop at Abercrombie again, I will not let them wear what they already have in their closets,” said one mom, reading from a letter in an online video.

The public outcry is still escalating a month after ABC News first reported the retailer doesn’t carry women’s sizes above a large, and that the CEO only wants cool kids in his clothes, once telling Salon magazine, “A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely.”

But the PR nightmare is just the tip of the iceberg for Abercrombie’s problems. The trendy retailer announced Friday that its U.S. sales fell 17 percent in the first quarter, declines that occurred before the controversy erupted.

However, the company finally responded last week to protestors, meeting with the organizers of a Chicago rally.

“These kids are serious,” Darryl Roberts, the protest’s organizer, told ABC News. “They have had enough.”

“I’m cautiously optimistic, but I think if we continue an open dialogue with Abercrombie & Fitch, we can really make some real change to their business and business across the world,” added Benjamin O’Keefe, 18, creator of an Abercrombie & Fitch petition on Change.org that garnered more than 73,000 signatures.

O’Keefe’s petition caught the retailer’s attention, who agreed to sit down with him on May 21 to discuss how Abercrombie can improve upon its lack of diversity in their clothing and branding.

Shortly after the meeting’s conclusion, an Abercrombie spokesman released the following statement apologizing for past comments: “We look forward to continuing this dialogue and taking concrete steps to demonstrate our commitment to anti-bullying in addition to our ongoing support of diversity and inclusion. We want to reiterate that we sincerely regret and apologize for any offense caused by comments we have made in the past which are contrary to these values.”

But for some, like blogger Jes Baker, creator of a faux Abercrombie & Fitch campaign, it’s too little too late.

“The only thing you’ve done through your comments is reinforce the unoriginal concept that fat women are social failures, valueless, and undesirable,” Baker writes on her blog, The Militant Baker. “Your apology doesn’t change this.”

Sources at Abercrombie & Fitch tell ABC News’ Rebecca Jarvis the company expects to make an announcement next week with more details on how they will combat bullying.

Copyright 2013 ABC News Radio

Friday
Sep282012

Apple CEO Tim Cook Apologizes for New Maps Glitches

Apple(NEW YORK) -- It has been no secret: Apple's new maps app featured on the iPhone 5 and iOS 6, launched last week with a lot of glitches, including misplaced points of interest and jumbled renderings of important locations.

On Friday, Apple addressed the issue head on with an apology letter from CEO Tim Cook. The letter, which appears on the Apple website, admits the direct problems with the service.

"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," Cook wrote. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better."

Cook also reiterated what Apple said last week -- that the Maps will get better over time as more people use the service.

He also alerted users to the fact that there are other options in the App Store, including Bing, MapQuest, and Google's Maps available through the browser.

Apple had used Google's Maps since the launch of the iPhone, but with iOS 6 and the iPhone 5, both released last week, it moved to its own solution, which it has been building for quite some time. According to reports, Google and Apple still had another year lefft in their agreement, but Apple wanted to create its own solution. Google has not released a standalone app for the iPhone or iPad.

Still, it remains clear that Apple is planning to invest big into mapping and fixing the problems.

"Everything we do at Apple is aimed at making our products the best in the world," Cook concluded. "We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard."

Copyright 2012 ABC News Radio







ABC News Radio