Entries in Apple Maps (2)


Apple CEO Tim Cook Apologizes for New Maps Glitches

Apple(NEW YORK) -- It has been no secret: Apple's new maps app featured on the iPhone 5 and iOS 6, launched last week with a lot of glitches, including misplaced points of interest and jumbled renderings of important locations.

On Friday, Apple addressed the issue head on with an apology letter from CEO Tim Cook. The letter, which appears on the Apple website, admits the direct problems with the service.

"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," Cook wrote. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better."

Cook also reiterated what Apple said last week -- that the Maps will get better over time as more people use the service.

He also alerted users to the fact that there are other options in the App Store, including Bing, MapQuest, and Google's Maps available through the browser.

Apple had used Google's Maps since the launch of the iPhone, but with iOS 6 and the iPhone 5, both released last week, it moved to its own solution, which it has been building for quite some time. According to reports, Google and Apple still had another year lefft in their agreement, but Apple wanted to create its own solution. Google has not released a standalone app for the iPhone or iPad.

Still, it remains clear that Apple is planning to invest big into mapping and fixing the problems.

"Everything we do at Apple is aimed at making our products the best in the world," Cook concluded. "We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard."

Copyright 2012 ABC News Radio


Apple iOS 6: A Closer Look at Facebook, Passbook, Apple Maps

AppleBy JOANNA STERN, ABC News Technology Editor

(SAN FRANCISCO) – Apple didn't hold back Monday on its plans for the iPhone and the iPad. Scott Forstall, head of iOS software, demoed 10 new features coming to iOS 6 this fall. There are a lot of new features to be excited about, but below are our top picks.

1. Facebook Integration:  In iOS 5, we got Twitter integration; in iOS 6, we're getting Facebook. Apple has finally integrated Facebook at the OS level, meaning you will be able to sign into Facebook right on the phone (without the app), see your Facebook contacts in your contact list, and easily share and send messages to them from that list. Apple is also integrating Facebook "likes" into the App Store.

2. Apple Maps:  Apple is, indeed, giving up Google Maps for its own home-brewed mapping service. The new Map app has a basic map interface, but also a 3-D and a fly-over view. The fly-over option is jaw-dropping in terms of visuals. When we got a look at it, we couldn't believe a phone was processing life-like renders of cities and buildings. But you might forget about all that eye-candy as soon as you hear that the app finally has turn-by-turn navigation. Yep, Siri and her melodic voice guide as you navigate through new neighborhoods. There's also real-time traffic gathered by others who are using the iPhone and the Maps application.

3. Passbook:  Think of Passbook as your virtual wallet or travel document holder. It's an app that puts all your passes or tickets -- airplane tickets, movie tickets, royalty cards -- into one place. Instead of having to launch each app and find the bar code, Passbook puts it all in a well-organized app. But the best part is that it integrates with your lock-screen screen and knows when you need that pass to pop up based on your location and the time of day.

Copyright 2012 ABC News Radio

ABC News Radio