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Friday
Aug052011

New Call Center Jobs to Boost Already-Thriving Business 

Stockbyte/Thinkstock(NEW YORK) -- If you're out of work and enjoy talking on the phone, the booming call center industry is hiring, thanks to increased broadband access and companies bringing their customer service departments back from overseas.

Cecille Williams, general manager of Messages Plus in New York City, which answers calls to about 3,000 clients, including hospitals and doctors, said that the growing trend of employers hiring U.S. call center operations was helping the business to grow and prosper.

"In the last year or two, we have hired quite a few extra people," said Williams, whose staff has 100 employees, 14 of which were added in the last year. "We've doubled the size of clients we serve and we've doubled the size of employees that we've hired."

Across the country, the industry is booming: There are 500 new jobs for the travel website Expedia at a call center in Missouri and 4,000 new jobs projected by Alorica, an Atlanta-based company that runs 30 call centers nationwide.

It's definitely an added bonus to the bit of good news from a Labor Department report out Friday that said payrolls expanded by 17,000 jobs in July and unemployment fell to 9.1 percent.

"When you bring broadband to a community, when you connect homes to broadband, you're connecting community and people to commerce and you're providing opportunities for job creation," FCC chairman Julius Genachowski told ABC News Thursday. "For disabled people, for veterans, for single moms, for others who need to work, who want to work but for one reason or another can't commute, this is a real opportunity for job creation."

Copyright 2011 ABC News Radio







ABC News Radio