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Entries in Complaint (3)

Tuesday
Jun192012

CFPB Launches Online Credit Card Complaint Database

Hemera/Thinkstock(WASHINGTON) -- Do you have a gripe with your bank about credit cards?  Well, starting on Tuesday you can see if others feel the same way.

The Consumer Financial Protection Bureau is launching a new online database that will allow consumers to see what kind of complaints others have filed on credit card-issuing banks. Visitors will be able to search complaints by ZIP code, time and issue. They will also be able to see how banks have responded.  
The Consumer Complaint Database, which is currently in the beta stage of development, will not include personal information.

[CLICK HERE TO SEE THE BETA VERSON OF THE DATABASE]

Copyright 2012 ABC News Radio

Thursday
Jul282011

Consumers Still Complaining About Car Dealers, Credit Companies

Jupiterimages/Thinkstock(WASHINGTON) -- Besides the weak economy, Americans are still encountering everyday problems with companies offering goods and services.

Consumer complaints are as pervasive as they ever were, although not quite as bad in 2010 as they were the year before.  The reasons for the drop-off may have more to do with a reduction in staffing at local consumer agencies rather than companies becoming more efficient.

According to the annual survey from the Consumer Federation of America and other agencies, the top complaints were made against car dealers and credit companies, while debt grievances were also widespread.

Here's the list of the top 10 consumer complaints for 2010:

1. Auto
2. Credit and debt
3. (tie) Home improvement/construction and retail sales
5. Utilities
6. Services
7. Internet sales
8. Household goods
9. Landlord/tenant disputes
10. Fraud

Copyright 2011 ABC News Radio

Friday
Mar112011

Federal Government Launches New Consumer Complaint Database

SaferProducts [dot] gov(WASHINGTON) -- The federal government is hoping to lessen accidents and injuries caused by consumer products by providing a database with safety information on a range of goods, including cribs, toys, and strollers.

Saferproducts.gov, the brainchild of the Consumer Product Safety Commission, launches Friday, and it's designed to help consumers get more information about products large and small.

The CPSC already collects reports of defective products from a wide range of sources, including consumers, health care providers, death certificates and media accounts, but most of that information is private.

The database was created as part of a consumer product safety law passed by Congress in 2008, and marks the first time the federal government will make public thousands of complaints it receives each year about the safety of various products.

The database will include only information about defects that result in injury or death, not complaints about reliability or quality, nor about food items, drugs, medical devices, cosmetics, tobacco, automobiles, or tires.

When a consumer files a complaint, the CPSC has five days to notify the manufacturer, which in turn has 10 days to respond to the complaint.  The manufacturer can challenge the complaint as false, arguing that it will give away a trade secret or submit a response.

Complaints about a product will be posted to the database within 15 days.  If a manufacturer provides a response, it will be published alongside the complaint.  If a manufacturer says that a complaint is false or that to answer it would disclose confidential business information, the CPSC will decide whether to withhold or publish the complaint.

Those filing a complaint must identify themselves, but that information won't be published and will be disclosed to the manufacturer only with the consumer's permission.

Copyright 2011 ABC News Radio







ABC News Radio