Entries in Consumer Reports Survey (3)


AT&T Beaten in Customer Satisfaction Survey by T-Mobile

Jupiterimages/Thinkstock(NEW YORK) -- Consumer Reports conducted a customer satisfaction survey for AT&T and T-Mobile. Results from the study, based on 50,000 subscribers, showed that T-Mobile beat AT&T in overall customer satisfaction in 20 out of 21 cities.

The proposed merger between AT&T and T-Mobile may be less satisfying for T-Mobile customers used to cheaper calling plans and better customer service.

“T-Mobile hasn’t exactly been delighting its customers, but AT&T’s cell-phone service has been less satisfying in nearly every respect, according to a head-to-head comparison of data from the most recent cell-phone satisfaction survey by the Consumer Reports National Research Center,” said Consumer Reports expert Melissa Valentino.

AT&T scored less in contract and prepaid services despite their rollover minutes being valid for 12 months.

The widest disparity was in customer support on various platforms including phone and online, where AT&T scored less than T-Mobile.

Copyright 2011 ABC News Radio


Poll: Americans Feel They Have Less Money this Holiday Season

Photo Courtesy - Getty Images(NEW YORK) -- A third of Americans feel they're in more financial trouble this holiday season than they were last year, according to a new Consumer Reports poll.

The poll found that 31 percent of consumers feel worse off financially than they did in 2009, but that they remain optimistic about the holiday season.

Greg Daughtry, the executive editor of Consumer Reports, says, "It's going to be a good holiday season but people are going to be really, really value conscious."

Americans surveyed said they plan to spend an average of $679, which is down about $20 from last year's average.  But, as Daughtry notes, "In past years, they've tended to exceed what they said they'd planned to spend."

The poll also found that more consumers will be making their purchases with cash instead of credit cards this year.´╗┐

Copyright 2010 ABC News Radio


AT&T Named Worst Cell Phone Service Provider  

Photo Courtesy - AT&T, Inc.(NEW YORK) -- AT&T Inc. is the worst-rated cell phone service provider, suffering a significant drop in ratings since last year, according to a new survey of readers of Consumer Reports, the influential product-review publication.

Verizon Wireless, the former top provider, was beaten by U.S. Cellular, a regional carrier in 26 states. The results are based on the opinions of more than 58,000 subscribers who provided feedback on their customer service and overall satisfaction.

Sprint continues to hold its own, scoring better than Verizon Wireless in several categories such as customer service, which had been one of Sprint's weaknesses in recent years. T-Mobile, coming up second to last, rated lower than both Verizon Wireless and Sprint in overall satisfaction, although by only a small margin.

Of the AT&T customers surveyed, more than half owned iPhones. Survey results found that iPhone users are less satisfied than owners of other smartphones with their carrier. The iPhone is now exclusively carried by AT&T, but the company could face competition for the iPhone from Verizon Wireless.

"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," said Paul Reynolds, electronics editor for Consumer Reports. Many users, tweeting reaction to the survey results, wrote, "Surprise, surprise."

AT&T responded in a statement, "We take this seriously, and we continually look for new ways to improve the customer experience."

Copyright 2010 ABC News Radio´╗┐

ABC News Radio