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Entries in Convenience Fee (2)

Friday
Dec302011

Verizon Wireless Drops $2 'Convenience Fee'

Verizon Wireless(NEW YORK) -- The country's largest wireless carrier announced Friday its decision to drop its “convenience fee” after thousands of angry customers petitioned against it.

Verizon Wireless announced Thursday that it would begin charging customers $2 for every payment made online or over the phone, effective on Jan. 1.

The new policy was an effort to encourage customers to use free payment options by paying their bill via an electronic check or by enrolling in an automatic payment system, though it was not well received by customers.

In less than two hours after the announcement of the new plan, 50,000 consumers signed a rapidly growing petition on Change.org calling on Verizon to stop plans for a new $2 fee.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” Dan Mead, president and chief executive officer of Verizon Wireless, said in a statement.

Copyright 2011 ABC News Radio´╗┐

Thursday
Dec292011

Verizon Announces $2 'Convenience Fee'

´╗┐Verizon Wireless(NEW YORK) -- The country's largest wireless carrier may never stop working for you -- or so the slogan goes -- but that doesn’t mean it won’t come at a cost.

Verizon Wireless announced Thursday it will begin charging customers a $2 “convenience fee” for every payment made online or over the phone, according to a Verizon statement.

“The fee will help allow us to continue to support these single bill payment options in these channels,” Verizon said.

The new policy is an effort to encourage customers to use the free options by paying their bill via an electronic check or by enrolling in an automatic payment system.

The change will be effective Jan. 15.

Copyright 2011 ABC News Radio







ABC News Radio