(NEW YORK) -- Consumer Reports conducted a customer satisfaction survey for AT&T and T-Mobile. Results from the study, based on 50,000 ConsumerReports.org subscribers, showed that T-Mobile beat AT&T in overall customer satisfaction in 20 out of 21 cities.
The proposed merger between AT&T and T-Mobile may be less satisfying for T-Mobile customers used to cheaper calling plans and better customer service.
“T-Mobile hasn’t exactly been delighting its customers, but AT&T’s cell-phone service has been less satisfying in nearly every respect, according to a head-to-head comparison of data from the most recent cell-phone satisfaction survey by the Consumer Reports National Research Center,” said Consumer Reports expert Melissa Valentino.
AT&T scored less in contract and prepaid services despite their rollover minutes being valid for 12 months.
The widest disparity was in customer support on various platforms including phone and online, where AT&T scored less than T-Mobile.
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