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Entries in Delivery (5)

Tuesday
May282013

Papa John's CEO Apologizes for Delivery Man's Racist Voicemail

Photo by Hemant Chawla/The India Today Group/Getty Images(SANFORD, Fla.) -- Papa John's Chairman and CEO John Schnatter apologized to a customer in Sanford, Fla., on Tuesday for a racist rant a Papa John's delivery man inadvertently left on the customer's voicemail.

After he delivered a pizza to the Sanford customer and his wife Sunday evening, the delivery man "butt dialed" the customer and left a voicemail message laden with racial slurs as he complained about his tip.

The customer posted a video on YouTube in which he showed the pizza delivery receipt, explaining he and his wife tipped 21 percent, "as usual."

In the voicemail message, which lasts about four minutes, the Papa John's employee complains to another Papa John's employee about the $5 tip and uses the N-word and other racial expletives, which he also incorporated into a song about the customer.

"I guess that's the only requirement for being a [N-word] in Sanford," a city still reeling from racial tensions after the shooting of Trayvon Martin last year.

"Yeah, they give me five bucks there -- fine outstanding African-American gentleman of the community," the delivery man can be heard saying in the call.

His fellow co-worker laughed in response.

Schnatter posted an apology on Papa John's Facebook page on Monday afternoon.

"Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants," the Facebook post stated. "Their thinking and actions defy both my personal and the company's values, and everything for which this company stands."

Schnatter said the employees "responsible for this absolutely unacceptable behavior were immediately terminated."

"My heartfelt apology goes out to the customer involved, his family and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company," Schnatter said.

A call to Papa John's by ABC News for further comment was not immediately returned.

Many Facebook users who commented in response to Schnatter's post applauded his public apology.

One Facebook user said Schnatter is "a CEO that actually takes responsibility for the actions of his employees. You can't control employees, but you can take appropriate action."

In January 2012, a customer was described on a paper receipt as "Lady Chink Eyes" by a Papa John's employee in New York City.

Last month, a CVS customer in New Jersey filed a million-dollar lawsuit against CVS for being called, "Lee, Ching Chong".

Copyright 2013 ABC News Radio

Wednesday
Feb132013

Some Senators Going Postal over Saturday Mail

iStockphoto/Thinkstock(WASHINGTON) -- In the aftermath of the Postal Service’s announcement that it will end Saturday mail delivery come August, the Senate Committee on Homeland Security and Governmental Affairs met Wednesday to chew over possible solutions to the financial difficulties facing the U.S. Postal Service.  The USPS is financially independent of the U.S. government, and runs at an annual deficit. It suffered a $15.9 billion loss last year.

Sen. Jon Tester, D-Mont., got a bit testy over the end of Saturday mail, which he said will hurt his rural state more than some others.

“I’m one of those guys who says don’t end Saturday delivery, don’t shut down that mail processing center in rural Montana, and I will tell you why,” said Tester. “Because it has an impact on rural Montana that you may not feel in Pittsburgh, or Miami, or LA, or any of the big cities, but we don’t get mail for 5 or 6 days. So if we are going to have a mail service that works for urban America, it damn well better work for rural America too!”

“If we are going to cut the nose off our face to save the postal service, why don’t we just turn the contract over to UPS or FedEx?” he later said.

In an edgy exchange with Postmaster General Patrick R. Donahoe, Sen. Mark Pryor, D-Ark., questioned the legality of the USPS decision to end Saturday mail.

“You’re satisfied that you have the legal authority. I’m not. And I’m not sure that this committee is. I’m not sure the Congress is,” said Pryor.

Donahoe defended the decision.

“I would implore this Congress not to put any other restrictions on us from a six to five day perspective. We have lost substantial volume, we have lost 27 percent of our total volume, over 30 percent of our first class volume…. This is a responsible act,” said Donahoe.

Sen. Tom Coburn, R-Okla., said moving to five-day delivery is an “absolute must.”

“We need to give the post office the flexibility to do what they can do to prepare to offer that service in a way that puts them back in fiscal health,” said Coburn.

Donahoe warned of the consequences of simply raising prices without some agency reform.

“Let us resolve the cost issues before we go around pushing prices up because there is a real demand quotient here and we do not want to sink the system just by trying to generate some mail from a price increase,” said Donahoe.

Coburn and the president of the National Rural Letter Carrier’s Association, Jeanette P. Dwyer, also sparred over the elimination of Saturday delivery.

Dwyer claimed that some postal workers were given “less than 24 hours notice” of the Postal Service’s decision to pare down mail deliveries to five days a week.

“There are companies that will pounce on that,” Dwyer said, speaking about the possibility of losing business from the delivery change, “They will be more than glad to give that one day of delivery.”

Coburn retorted by asking, “If service is that important, why aren’t we delivering on Sunday?”

Rep. Darrell Issa, R-Calif., called on Congress to “free the hands” of the postal service.  He said he supports a small premium for Saturday delivery so that “vital medicines and other packages” could still be delivered.

“In order to get a comprehensive reform, we must first realize that freeing the hands of the Postmaster General, in a way that was envisioned by their independence, is a good first step,” said Issa.

Copyright 2013 ABC News Radio

Monday
Dec242012

Package Theft Rising as More Order Online

iStockphoto/Thinkstock(NEW YORK) -- Wondering why that gift you ordered online a week ago hasn't arrived yet?

Well, it may not be the retailer's fault or the result of slow shipping.  What's been occurring more often are thieves swiping packages from doorsteps.

Package thefts are being reported all around the nation, and while it's not quite reached the epidemic stage, it's still upsetting to those who have spent good money to make the holidays a little brighter for loved ones -- or themselves for that matter.

Some victims know they have been ripped off when they see a notification from the shipper that a package has been left, minus the box.  But that's not always the case, and with Christmas on Tuesday, there's little that can be done now to replace what's been swiped.

Often, people don't notify the police when they've been robbed of packages so there's no way to know the precise extent of the problem.

While it's probably too late to do anything about it this year, it's recommended that packages be sent to places of work or a residence where they know someone is home.  Signing up for delivery confirmation is another option.

Copyright 2012 ABC News Radio

Wednesday
Oct102012

Walmart, Amazon Roll Out Same-Day Delivery for Online Orders

Ryan McVay/Thinkstock(NEW YORK) -- Just in time for the holiday shopping season, two retailing giants are gearing up for same-day package delivery for goods purchased online.

Walmart to Go is being test marketed in several cities across the country.  The service was first rolled out in Philadelphia and Washington, D.C.’s Virginia suburbs.  Now, it’s set to expand to Minneapolis and then to parts of northern California.

Walmart’s move comes weeks after Amazon CEO Jeff Bezos said his company is aiming for same-day delivery in major metropolitan regions.  The moves are part of a growing rivalry between Walmart, the biggest brick and mortar retailer, and Amazon, the number one online firm.

Walmart to Go will cost $10 per shipment regardless of the size of the order, and has to be ordered before noon for delivery from a local store on the same day.

Copyright 2012 ABC News Radio

Tuesday
Jan172012

Burger King Tests Out Delivery

Scott Olson/Getty Images(WASHINGTON) -- Fast food restaurants like Burger King and McDonald’s have always been known for their convenience, but now Burger King is taking the term “fast food” to another level. Starting this week, the chain is offering delivery from 10 locations in the Washington, D.C., area.

For an additional $2, you can get your burger, fries or anything else you want without leaving your desk. Delivery is available between 11 a.m. and 10 p.m., which means the breakfast menu isn’t an option. They also aim to get you your food within 30 minutes, but you also have to be within a 10-minute drive of the restaurant.

And don’t worry that your food won’t be of the same caliber if you opt for delivery over drive-thru. The burgers are delivered in strategic packaging, with the top part of the bun covered to prevent it from becoming soggy during travel. John Fitzpatrick, chief brand and operations officer for Burger King, told USA Today they used “proprietary thermal packaging technology” to guarantee “that the Whopper is delivered hot and fresh, and the French fries are delivered hot and crispy.”

Six more locations in Virginia plan to start delivery the week of Jan. 23, and if all goes well, Burger King hopes to expand the service to other areas over time.

Copyright 2012 ABC News Radio







ABC News Radio