Entries in Delta Air Lines (9)


Comair Shut Down by Delta

Delta Airlines(NEW YORK) -- Delta Air Lines will close the feeder airline, Comair, this fall reports the Wall Street Journal.

Cincinnati-based Comair is officially scheduled to ground all flights as of Sept. 29. The closure is due to declining ridership of the tiny, gas-guzzling jets and high costs to maintain the regional planes.

Comair employs 1,700 people and has a fleet of 44 planes.

Copyright 2012 ABC News Radio


Delta Airlines' New Fare Class: Cheaper, No Seat Assignment

Delta Airlines(WASHINGTON) -- Delta Airlines' new fare class, called Basic Economy, is basic indeed.

The new fare offers the airline’s lowest prices but even more restrictions than the already-restricted non-refundable economy-class fares offered by airlines and purchased by most leisure travelers. In essence, you purchase the fare itself — but nothing else.

Most significantly, there are no advance seat assignments. Considering Delta’s load factor was 84 percent in March 2012, up from roughly 80 percent a year earlier, this means you better not mind sitting in a middle seat if you choose Basic Economy because there’s a good chance that’s what you’ll get.

Second, there are no changes. Period.  On most non-refundable tickets, travelers are able to change a ticket for a fee, usually about $150. Not with Basic Economy.

“It’s a good option for the most cost-conscious customers,” Paul Skrbec, Delta spokesperson, told ABC News.

For now, the new fare class is only available on flights between Detroit and Orlando, Tampa, Fort Myers and Fort Lauderdale, Fla. Will Basic Economy be introduced on other routes in the future?  Delta spokesperson Paul Skrbec told ABC News the airline is “looking at its [Basic Economy's] performance and customer response. ”

Copyright 2012 ABC News Radio


Delta Air Lines Ups Baggage Limit After Soldiers Charged with Fees

PRNewsFoto/Delta Air Lines(ATLANTA) -- Faced with some pretty bad press after it was revealed that U.S. soldiers returning from Afghanistan got hit with hefty checked baggage fees, Delta Air Lines issued an apology Wednesday, saying it was changing its luggage policy for servicemen and women.

The incident began when two soldiers aboard the Delta flight posted a video on YouTube, explaining that their military orders made clear that they were authorized to carry four bags.  Altogether the unit, made up of 34 soldiers, paid over $2,800 in baggage fees, all out of their own pockets.

Delta said that it was common policy to charge for that extra bag since the soldiers were travelling in coach.  At the time the complaint was posted by the two soliders, service members were allowed to check three bags, and unless they flew first or business class, they were charged $200 for each additional piece of luggage.

The airlines has since upped its free checked baggage allotment for military personnel, allowing those travelling in first and business class to carry up to five bags for free and those in coach to carry up to four.

Moreover, the military has said it will reimburse the soldiers for the fees.

Other airlines have since followed suit, revising their luggage policies as well.

American Airlines told ABC News Radio, “We at American Airlines are currently in the process of going to five free checked bags for our military personnel.  Full implementation of that policy should be completed in the next few days."

United Airlines and Continental Airlines also told ABC News that they increased their free checked baggage allotment to four, matching Delta.

Copyright 2011 ABC News Radio


Troops Charged for Extra Bags; Delta Apologizes for Miscommunication

Delta Air Lines(BALTIMORE) -- The last thing you need after fighting in Afghanistan is to fight with an airline over baggage fees.

U.S. soldiers on a flight from Baltimore to Atlanta had to do just that with Delta Air Lines on Tuesday after the carrier charged them $2,800 in luggage fees.

While on board, some of the troops expressed their anger by recording a video, which was later posted online on YouTube.  The soldiers said they were told they could check in up to four bags on the flight without having to pay any fees.

Delta issued an apology after the incident but said it was all a big miscommunication.  Under the company's rules, active duty U.S. military personnel traveling on orders may check up to four bags in first class and three bags in coach for free.

The soldiers, however, did not meet this criteria since they were apparently traveling with four bags in coach.

The airline said it is "currently looking further into the situation, and will be reaching out to each of [the soldiers] personally to address their concerns and work to correct any issues they have faced."

Copyright 2011 ABC News Radio


Delta and Its Partners to Reduce International Flights This Fall

Delta Air Lines(ATLANTA) -- Delta Air Lines and its international partners -- Air France KLM and Alitalia -- announced Thursday that they will be scaling back international routes this fall due to rising fuel costs and a sluggish economy.

The reduction could be as much as a nine percent difference from last year.  It will affect trans-Atlantic flights between Europe and North America.

"Our alliance allows us to make strategic decisions about our network and operate as a single airline on trans-Atlantic flights," said Bruno Matheu, Air France KLM's executive vice president of Network, Revenue Management and Marketing.  "Combining our efforts, we are able to leverage the benefits of the joint venture to respond to economic and external cost pressures."

Copyright 2011 ABC News Radio


Which Airline Reigned Supreme In 2010?

John Foxx/Thinkstock(WASHINGTON) -- AirTran topped the list of last year’s leading airlines, according to a leading annual ranking.

The Airline Quality Rating, released Monday by teams at Wichita State University and Purdue University, ranks airline performance in four major areas: on-time performance, baggage handling, customer complaints and involuntary denied boardings. The industry, the report says, improved in three of those four areas; customer complaints was the only area where performance declined.

This year’s scores were the third best since the researchers behind the report began tracking airline performance 20 years ago.

Among the highlights:

  • Hawaiian Airlines had the best on-time performance in 2010; Comair had the worst.
  • AirTran boasted the best baggage handling rate; American Eagles had the worst.
  • Southwest Airlines had the lowest consumer complaint rate; Delta had the highest of those rated.

Here is this year's numerical ranking of the nation's leading 16 airlines, according to the Airline Quality Rating, with last year's ranking in parentheses:

  1. AirTran (2)
  2. Hawaiian (1)
  3. JetBlue (3)
  4. Alaska (11)
  5. Southwest (5)
  6. US Airways (8)
  7. Delta (15)
  8. Continental (6)
  9. Frontier (7)
  10. SkyWest (14)
  11. American (9)
  12. United (13)
  13. Mesa (12)
  14. Comair (16)
  15. Atlantic Southeast (17)
  16. American Eagle (18)

Copyright 2011 ABC News Radio


Stock Averages Slightly Off In Midday Trading

John Foxx/Thinkstock(NEW YORK) -- Stocks were trading in a narrow range midday Tuesday after Monday's big jump.

Overnight Japan's Nikkei index gained 4.4 percent on reported progress at the crippled nuclear power plant at Fukushima.

Delta Air Lines is reducing its flight schedule this year. Delta's schedule has been hit by the crisis in Japan and higher fuel costs. Many of the airline’s Asian flights go through Tokyo. Now the company says its Japan flight schedule will be reduced by 15 to 20 percent.

Oil prices are up, with West Texas crude around $104 a barrel.

Research In Motion says its new PlayBook tablet computer will go on sale April 19. The price will be between $499 and $699.

Carnival Cruise Lines says its latest quarterly profit fell 13 percent, pinched by higher than expected fuel prices.

Walgreens’ profits rose 10 percent but the drugstore chain's shares were down in midday trading.

Copyright 2011 ABC News Radio


Delta Air Lines Assessed Largest Non-Safety Related Penalty

Photo Courtesy - Delta Air Lines(WASHINGTON) -- The U.S. Department of Transportation has handed down the largest penalty ever assessed against an airline in a non-safety related case, it announced in a press release Thursday.

Delta Air Lines has been fined a $2 million civil penalty by the DOT for violating rules ensured to protect travelers with disabilities.

An investigation by the Department of Transportation's Aviation Enforcement Office cited three major violations in its complaint with Delta: Failure to provide assistance to passengers with disabilities in getting on and off the airplane; failure to respond to passengers' complaints over treatment within 30 days; and not filling passengers' complaints with the Department.

Under the guidelines of the penalty, Delta must pay $750,000 in fines while allotting up to $1,250,000 to improve its service to passengers with disabilities above and beyond what is required by law.

Copyright 2011 ABC News Radio


Delta Giving Employees $313 Million in Largest Profit-Sharing Payout

Photo Courtesy - Delta Air Lines(ATLANTA) -- Delta Air Lines announced Monday it will pay out $313 million in profit sharing to its employees, marking the largest payout in the airline's history.

In a memo sent to over 80,000 employees around the world, Delta CEO Richard Anderson said the pay out stems from the company's $1.4 billion profit for 2010, which he attributes to workers' "hard work and dedication."

Anderson said the profit sharing will not be a "one-time payout," but instead will be part of employees' "total compensation that includes a competitive package of pay, benefits and work rules along with additional opportunities to earn more when the company performs well."
The latest payout comes four years after Delta came out of bankruptcy in 2007.

Copyright 2011 ABC News Radio

ABC News Radio