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Monday
Apr042011

Which Airline Reigned Supreme In 2010?

John Foxx/Thinkstock(WASHINGTON) -- AirTran topped the list of last year’s leading airlines, according to a leading annual ranking.

The Airline Quality Rating, released Monday by teams at Wichita State University and Purdue University, ranks airline performance in four major areas: on-time performance, baggage handling, customer complaints and involuntary denied boardings. The industry, the report says, improved in three of those four areas; customer complaints was the only area where performance declined.

This year’s scores were the third best since the researchers behind the report began tracking airline performance 20 years ago.

Among the highlights:

  • Hawaiian Airlines had the best on-time performance in 2010; Comair had the worst.
  • AirTran boasted the best baggage handling rate; American Eagles had the worst.
  • Southwest Airlines had the lowest consumer complaint rate; Delta had the highest of those rated.


Here is this year's numerical ranking of the nation's leading 16 airlines, according to the Airline Quality Rating, with last year's ranking in parentheses:

  1. AirTran (2)
  2. Hawaiian (1)
  3. JetBlue (3)
  4. Alaska (11)
  5. Southwest (5)
  6. US Airways (8)
  7. Delta (15)
  8. Continental (6)
  9. Frontier (7)
  10. SkyWest (14)
  11. American (9)
  12. United (13)
  13. Mesa (12)
  14. Comair (16)
  15. Atlantic Southeast (17)
  16. American Eagle (18)

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