Entries in Funeral Home (2)


Funerals: How to Beat The High Cost of Dying

George Doyle/Stockbyte/Thinkstock(NEW YORK) -- They say death and taxes are inevitable. When you hear that old truism you probably picture all of the money the taxes will cost you. But guess what?  Death can be pricey too because funeral homes and cemeteries sometimes charge high prices during our time of grief.

The Federal Trade Commission and the U.S. Department of Justice have just fined a Washington, D.C., funeral home $25,000 for failing to provide a list of casket prices to consumers before they choose one.  That's against the FTC's funeral rule, which is meant to make sure people know all of their options when making arrangements for the death of a loved one.

Funerals are one of the most expensive purchases consumers ever make.  A traditional funeral costs about $6,000 and fancier ones can easily top $10,000

In the past, unscrupulous funeral homes have only shown customers fancy caskets.  Rushing to make funeral arrangements, many families have felt they had no choice but to go with one of these expensive choices.  That's why, every year, the FTC goes undercover to see if funeral homes are informing customers of their full range of choices.

Under the Funeral Rule, consumers have the right to choose the specific goods and services they want, instead of being pushed into a package deal.  Funeral directors are required to give customers an itemized price list that they can take home with them.  They are also required to give customers a list of casket prices before they show them any caskets.

If you choose to buy a casket from someone other than the funeral home, you can.  Funeral homes are not allowed to refuse an outside casket.  You can also switch funeral homes at any time, as long as you pay the original funeral home for the goods and services you have already used.  Here are some other common funeral schemes:

  • Charging extra for filing the death certificate or getting it medically certified.
  • Charging a fee to handle an outside casket.
  • Charging a commission for forwarding payment to third parties.
  • Claiming embalming is required by law when it's not.
  • Charging for goods and services that the family did not request.
  • Charging for goods and services that the family did request, then not providing them.

There are additional pitfalls at the cemetery.  It's better to deal directly with the cemetery, so you know what you're getting, rather than buying a cemetery plot through a funeral home.  Make sure you visit the cemetery in advance and that you like it.  Then, sign a contract with the cemetery, including the itemized cost of each burial service and the location of the plot.  Religious and non-profit cemeteries often don't have to be licensed; for-profit cemeteries often do.

Shoddy maintenance is another frequent problem.  When you visit the cemetery, look for signs of deterioration.  Consider whether you're buying one of the last plots.  If so, the cemetery won't be bringing in new revenue for much longer and may face financial difficulties.  Make sure your contract with the cemetery specifies the level of maintenance you can expect.  Choose a cemetery with a perpetual care fund -- the fund sets aside money for maintenance.

Copyright 2012 ABC News Radio


Starbucks to Open Inside Funeral Home

Starbucks Corporation(EASLEY, S.C.) -- As the owner of a South Carolina funeral home, Chris Robinson is in the business of helping people grieve. This summer, he plans to do that with a little help from Starbucks.

Funeral-goers at the Robinson Funeral Home in Easley, S.C., will soon find baristas in Starbucks uniforms serving lattes in the lobby, where Robinson is building a “Coffee Corner.” Robinson, whose family has owned the funeral home for four generations, said the addition of a Starbucks on the premises — complete with a Wi-Fi area, fireplace and television — is intended as one more way to comfort the bereaved.

“It should help families escape from the stress a little bit, having a private area to get their minds off of what’s going on,” Robinson said.

The coffee shop will not be a full-fledged Starbucks. Though its employees will be trained by Starbucks, they will be on Robinson’s staff, and Robinson’s agreement with the company stipulates that there will be no glowing green Starbucks sign outside the funeral home.

While the coffee is intended primarily for funeral attendees, it will be open to the public via a patio entrance.

Robinson, who owns two other funeral homes in the area, has been serving free coffee to customers for years. But when he realized his facility’s renovation would provide ample space for a coffee shop, he decided to upgrade his offerings. He turned to Starbucks, he said, because theirs is “the best coffee out there.”

Concerned that some “might get the wrong idea,” Robinson stressed that the Starbucks will be on the opposite end of the facility from the chapel.

For those who prefer Robinson’s homemade coffee, or who simply want a free cup of joe, Robinson said that option will not go away.

Starbucks will begin installing equipment and menus within a few weeks, Robinson said, and the coffee will begin brewing in August.

Calls to a Starbucks spokesperson were not returned Thursday.

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Copyright 2012 ABC News Radio

ABC News Radio