Entries in Hawaiian Airlines (3)


Airline Quality at an All-Time High, Study Finds

Jupiterimages/Thinkstock(WASHINGTON) -- Airline quality has reached an all-time high, according to an annual report out Monday -- “the best year ever in the 22 years we've been doing this,” said lead researcher Dean Headley, a business professor at Wichita State University.

“AirTran was the number one rated carrier this year, as it was last year,” Headley said. Hawaiian Airlines and JetBlue Airways rounded out the top spots when it came to on-time performance, baggage handling, customer complaints and overbooked flights.

The study found that low-cost carriers that mainly fly between large hubs did the best, while regional airlines did the worst.

Copyright 2012 ABC News Radio


Which Airline Reigned Supreme In 2010?

John Foxx/Thinkstock(WASHINGTON) -- AirTran topped the list of last year’s leading airlines, according to a leading annual ranking.

The Airline Quality Rating, released Monday by teams at Wichita State University and Purdue University, ranks airline performance in four major areas: on-time performance, baggage handling, customer complaints and involuntary denied boardings. The industry, the report says, improved in three of those four areas; customer complaints was the only area where performance declined.

This year’s scores were the third best since the researchers behind the report began tracking airline performance 20 years ago.

Among the highlights:

  • Hawaiian Airlines had the best on-time performance in 2010; Comair had the worst.
  • AirTran boasted the best baggage handling rate; American Eagles had the worst.
  • Southwest Airlines had the lowest consumer complaint rate; Delta had the highest of those rated.

Here is this year's numerical ranking of the nation's leading 16 airlines, according to the Airline Quality Rating, with last year's ranking in parentheses:

  1. AirTran (2)
  2. Hawaiian (1)
  3. JetBlue (3)
  4. Alaska (11)
  5. Southwest (5)
  6. US Airways (8)
  7. Delta (15)
  8. Continental (6)
  9. Frontier (7)
  10. SkyWest (14)
  11. American (9)
  12. United (13)
  13. Mesa (12)
  14. Comair (16)
  15. Atlantic Southeast (17)
  16. American Eagle (18)

Copyright 2011 ABC News Radio


Hawaiian Airlines Ranks as Best On-Time Carrier for 7th Straight Year

Photo Courtesy - PRNewsFoto/Hawaiian Airlines/Chad Slattery(HONOLULU) -- For the seventh straight year, Hawaiian Airlines ranked as the nation's number one airline for on-time performance in 2010, according to a report issued by the U.S. Department of Transportation on Thursday.

The carrier's flights averaged a punctuality rate of 92.5 percent for the year and 87.6 percent for the month of December alone.  Hawaiian also led all carriers in the U.S. in on-time performance for each month of 2010.

"Being the nation's most punctual airline for seven straight years is a credit to the dedication of our employees, whose hard work drives this industry-leading performance day in and day out, year after year," said Mark Dunkerley, Hawaiian's president and CEO.

The report also found that Hawaiian had the fewest cancelled flights last year among carriers, ranking in first place for 10 of the 12 months.  For the year, the carrier canceled 55 out of 67,649 total flights, which averages out to about 0.1 percent.

Copyright 2011 ABC News Radio

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