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Entries in JetBlue (7)

Tuesday
Dec182012

JetBlue Delivers a Cousin’s Letter in Time for Newtown Funeral

Scott Olson/Getty Images(NEW YORK) -- JetBlue said it delivered a handwritten note from a woman in Washington state who couldn’t make the funeral of her nephew, who died in the Newtown, Conn., school shooting.

Before Noah Pozner, 6, was buried Monday, his mother had requested the family write notes that could be buried with her son.

Pozner’s aunt Victoria couldn’t make the funeral and her husband was already in Newtown to be with his grieving sister.  Still, Victoria wanted her 6-year-old son’s letter to his cousin to be delivered in time for the funeral.

Victoria began tweeting under the Twitter handle @VDog, asking others for suggestions on how to get the letter there in time.  ABC News has been unable to determine her last name.

“I need to know if there’s a way to overnight an envelope to CT as my SIL (sister-in-law) wants notes from the whole family buried with Noah. Help?” she tweeted.

JetBlue responded minutes later, tweeting, “We’re sorry for your loss. Please DM us your best contact ph# and we’ll have someone reach out to you.”

JetBlue said it delivered the handwritten note to Pozner’s funeral on time.

Victoria on Monday tweeted that the note made it to the funeral on time.

“I need a favor: We need to love bomb @JetBlue crew that helped deliver Noah’s burial notes safe & sound. The notes are in CT,” she tweeted, using the hashtag #LoveForNoah.

Copyright 2012 ABC News Radio

Wednesday
Aug292012

JetBlue Offers $299 Unlimited Flights for Pets

Scott Olson/Getty Images(NEW YORK) -- Frequent fliers by the name of Fido, your time has come.

This fall, JetBlue will offer unlimited flights for cats and dogs accompanied by their owners for $299.

The "All Your Pet Can Jet" pass allows the purchaser to add one pet to an unlimited number of JetBlue flight bookings for travel between Sept. 7 and Dec. 31, 2012, without paying the JetBlue standard pet fee. There are no blackout dates -- good news for those traveling over the holidays.

The pass allows pets to travel everywhere the carrier flies with the exception of Jamaica, St. Lucia and Barbados.

The All Your Pet Can Jet pass went on sale Wednesday and will be on sale through Sept. 5, 2012 or "while supplies last." The carrier did not specify how many passes will be on sale.

Holding a pass does not guarantee your pet will get on the flight. The carrier allows only four pets per flight. The combined weight of the pet and carrier can't exceed 20 pounds, and the carrier must fit under the seat in front of you.

The fee for having a pet fly is typically $100 on one-way trips and $200 on roundtrip flights. Passes can't be shared among travelers, but the pass holder may take different pets on multiple flights.

Also on sale Wednesday -- for humans -- is the JetBlue Go Pack. It allows people to pay one fare -- between $699 and $2,499, plus tax -- for 10 roundtrip tickets among airports in Boston, New York, Long Beach, Calif., and San Juan, P.R.

The Go Pack is available for purchase now through Sept. 6 for travel through Dec. 19. Unlike the All Your Pet Can Jet pass, there are blackout dates -- Nov. 20-26, 2012.

Copyright 2012 ABC News Radio

Friday
Jun152012

Low-Cost Carriers Flying High in Customer Satisfaction

Scott Olson/Getty Images(NEW YORK) -- It’s no secret that low-cost carriers have won over the hearts of travelers everywhere.  But it may not be for the reason you think: When it comes to price, there’s typically not a whole lot of difference on routes where low-cost carriers compete with the legacy carriers.  Sometimes, the low-cost carriers actually cost more.

But a new survey from J.D. Power and Associates found that cost, as well as fees, are just two of the factors that led to higher customer satisfaction.  More than 70 percent of passenger satisfaction was driven by other parts of the overall experience, namely, a carrier’s policies and people.

The study measures overall customer satisfaction based on performance in seven categories (in order of importance): cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservations.

Two low-cost airlines, JetBlue and Southwest, ranked highest and performed well in many categories that had nothing to do with price and fees.  JetBlue scored well for in-flight services and aircraft; Southwest for boarding/deplaning/baggage, check-in and reservations.

The absence of fees, however, does make a difference.  Satisfaction for airlines that charge for bags was 85 points lower, on average, than those that don’t.  Among traditional carriers, Air Canada, which also allows one free checked bag, performed well.  The two airlines that scored highest -- JetBlue at number one and Southwest at number two -- don’t charge for a first checked bag.  Southwest doesn’t even charge for a second checked bag.

Alaska Airlines came in first among traditional carriers for the fifth consecutive year.

Overall, satisfaction with low-cost carriers rose for the third consecutive year, while satisfaction with traditional carriers fell.  Among the traditional carriers, the only one that increased its satisfaction ranking was Delta.

“Despite the need for some carriers to charge unpopular fees, they can gain a competitive advantage by focusing their efforts on efficiency and positive interactions with the staff and crew,” said Jessica McGregor, senior manager of the global travel and hospitality practice at J.D. Power and Associates.

Here are the rankings for traditional carriers:

1. Alaska Airlines
2. Air Canada
3. Delta Airlines
4. Continental Airlines
5. American Airlines
6. United Airlines
7. US Airways

And those for low-cost carriers:

1. JetBlue Airways
2. Southwest Airlines
3. West Jet
4. AirTran Airways
5. Frontier

Copyright 2012 ABC News Radio

Sunday
Sep042011

JetBlue Waives Fees in Lieu of Gulf Coast Weather 

Scott Olson/Getty Images(NEW YORK) -- Inclement weather along the Gulf of Mexico has caused some airlines, like JetBlue Airways, to waive change fees and fare differences.

JetBlue will also allow customers booked for travel to or from New Orleans between Sept. 3 and Sept. 5 to voluntarily rebook their travel plans.

Customers will be allowed to rebook new flights between the same cities, departing anytime through Sept. 7, by calling 1-800-JETBLUE (538-2583).

Changes must be made prior to the customer's originally scheduled departure.

All airline passengers traveling to areas affected by inclement weather are encouraged to check flight statuses online via the airport or airlines website before travel.

Copyright 2011 ABC News Radio

Thursday
Jul142011

JetBlue Offers $4 Flights So Flyers Can Flee California's 'Carmageddon'

Scott Olson/Getty Images(LOS ANGELES) -- In what's being called "Carmageddon," drivers in California are preparing to change their travels plans this weekend as a 10-mile stretch of the heavily trafficked 405 freeway in Los Angeles shuts down for construction.

To help travelers cope with the anticipated mayhem, JetBlue Airways Corp. is offering shuttle flights between Long Beach and Burbank on Saturday for $4 each way, taxes and fees included.  The near 35-mile trip will take 20 minutes and is the airlines' shortest scheduled commercial flight.

The demand for the tickets appeared to be high; JetBlue announced on its website Wednesday evening that the flights had been sold out.  Earlier in the day, the website reported experiencing technical difficulties, possibly due to a growing number of travelers logging in to book a flight.

Copyright 2011 ABC News Radio

Thursday
Jun162011

Cheap Airfares: Flash Sales the New Norm

Scott Olson/Getty Images(NEW YORK) -- Planning a summer trip? JetBlue has another "flash" sale ending Thursday at 11:59 PM PST, with advertised fares as low as $32 from Burbank to Las Vegas and $49 from Boston to New York City's JFK Airport.

In this summer of ultra-high airfares, sales -- if you can find any -- tend to last as little as a day. And you'll have to deal with restrictions including limited seats and travel days to snag a deal.

"It behooves people to be ready," said Rick Seaney, CEO of FareCompare.com. The JetBlue deal is a good one because the flights are applicable for summertime travel, July 6 to August 31.

While the deal is limited to certain flights and only on Tuesdays and Wednesdays, Seaney said consumers could still benefit from purchasing half of a roundtrip flight through the sale.

Airline sales are "always good" for consumers, but because some sales are so quick, Seaney said, competitors may not follow suit. That means there's no huge cache of cheap seats to pick from.

"Jetblue has been aggressive at flash sales, one-day sales. They are very active on Facebook and Twitter trying to get buzz around that," Seaney said.

Jon Guljord, senior director for merchandising with Expedia.com, said the flash sale trend will not disappear anytime soon.

"Especially as economy is not in the best shape, consumers are going to try to get every deal they can get," Guljord said.

But Guljord said while airfare sales may offer lower prices, they may not be the best "deal."

"Some of the flash sales, offer great value, but we think is a great deal is not just great price, but it's also great availability and somewhere you want to go that's rated highly by other travelers," Guljord said.

Guljord said he expects more summer travelers are opting for driving trips rather than longer "aspirational trips" which may require flying. Hotels are trying to meet that growing demand by publicizing weekend getaways to locals.

Expedia also announced a partnership with Groupon earlier this month for "Groupon Getaways" which Guljord said will start soon.

Copyright 2011 ABC News Radio

Monday
Apr042011

Which Airline Reigned Supreme In 2010?

John Foxx/Thinkstock(WASHINGTON) -- AirTran topped the list of last year’s leading airlines, according to a leading annual ranking.

The Airline Quality Rating, released Monday by teams at Wichita State University and Purdue University, ranks airline performance in four major areas: on-time performance, baggage handling, customer complaints and involuntary denied boardings. The industry, the report says, improved in three of those four areas; customer complaints was the only area where performance declined.

This year’s scores were the third best since the researchers behind the report began tracking airline performance 20 years ago.

Among the highlights:

  • Hawaiian Airlines had the best on-time performance in 2010; Comair had the worst.
  • AirTran boasted the best baggage handling rate; American Eagles had the worst.
  • Southwest Airlines had the lowest consumer complaint rate; Delta had the highest of those rated.


Here is this year's numerical ranking of the nation's leading 16 airlines, according to the Airline Quality Rating, with last year's ranking in parentheses:

  1. AirTran (2)
  2. Hawaiian (1)
  3. JetBlue (3)
  4. Alaska (11)
  5. Southwest (5)
  6. US Airways (8)
  7. Delta (15)
  8. Continental (6)
  9. Frontier (7)
  10. SkyWest (14)
  11. American (9)
  12. United (13)
  13. Mesa (12)
  14. Comair (16)
  15. Atlantic Southeast (17)
  16. American Eagle (18)

Copyright 2011 ABC News Radio







ABC News Radio