Entries in JetBlue Airways (3)


Airline Quality at an All-Time High, Study Finds

Jupiterimages/Thinkstock(WASHINGTON) -- Airline quality has reached an all-time high, according to an annual report out Monday -- “the best year ever in the 22 years we've been doing this,” said lead researcher Dean Headley, a business professor at Wichita State University.

“AirTran was the number one rated carrier this year, as it was last year,” Headley said. Hawaiian Airlines and JetBlue Airways rounded out the top spots when it came to on-time performance, baggage handling, customer complaints and overbooked flights.

The study found that low-cost carriers that mainly fly between large hubs did the best, while regional airlines did the worst.

Copyright 2012 ABC News Radio


JetBlue Offers $4 Flights So Flyers Can Flee California's 'Carmageddon'

Scott Olson/Getty Images(LOS ANGELES) -- In what's being called "Carmageddon," drivers in California are preparing to change their travels plans this weekend as a 10-mile stretch of the heavily trafficked 405 freeway in Los Angeles shuts down for construction.

To help travelers cope with the anticipated mayhem, JetBlue Airways Corp. is offering shuttle flights between Long Beach and Burbank on Saturday for $4 each way, taxes and fees included.  The near 35-mile trip will take 20 minutes and is the airlines' shortest scheduled commercial flight.

The demand for the tickets appeared to be high; JetBlue announced on its website Wednesday evening that the flights had been sold out.  Earlier in the day, the website reported experiencing technical difficulties, possibly due to a growing number of travelers logging in to book a flight.

Copyright 2011 ABC News Radio


Southwest Airlines Leaves Travelers Most Satisfied, Survey Finds

David McNew/Getty Images(NEW YORK) -- Southwest Airlines ranks highest in a new survey of air travelers who rated carriers based on their overall quality of flight.

Consumer Reports asked nearly 15,000 passengers to rate the airlines based on measures like comfort, customer care, cleanliness, in-flight entertainment, and other factors. Travelers were also asked to weigh in on being charged additional fees.

Southwest ranked highest for check-in ease and cabin-crew service, the survey found. Also high-ranking was JetBlue Airways, which finished second-best overall and was the only airline to outscore Southwest in seating comfort. JetBlue also topped the survey in terms of in-flight entertainment.

US Airways scored the lowest overall, with respondents particularly unimpressed by the airline’s cabin-crew service. US Airways also finished last in 2007, when Consumer Reports last assessed airlines.

The survey found that passengers who paid fewer additional fees were generally happier with their overall flight experience.

The survey was based on information gathered from 14,861 Consumer Reports readers regarding their experiences on 29,720 domestic round-trip flights between January 2010 and January 2011.

Copyright 2011 ABC News Radio

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