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Entries in Neiman Marcus (3)

Wednesday
Oct102012

Neiman Marcus Sells $100,000 Luxury Hen Coop, Other 'Fantasy Gifts'

Nieman Marcus(NEW YORK) -- Department store Neiman Marcus released its annual Christmas Book catalog, which includes nine fantasy gifts.

Some of the proceeds of the fantasy gifts benefit charity, including a $100,000 hen farm that comes with three to 10 heritage-breed hens. The bespoke "Versailles-inspired" coop is described as the "poshest hen house ever imagined" with a living room, waterer, library and chandelier.

Do you feel like doing some high-end shopping?  Find all of the products here.

Copyright 2012 ABC News Radio

Wednesday
May302012

Neiman Marcus Sued over Returns Policy, Employee Affair

Comstock/Thinkstock(DALLAS) -- Sex, money, shopping and betrayal spurred a woman scorned to file suit against Neiman Marcus after the luxury retailer, known for its generous return policy, refused to take back $1.4 million worth of merchandise.

During the three years Patricia Walker spent bedridden recovering from a traffic accident, her then-husband Robert Tennison's spending spiked at the retailer's Dallas location. He showered her with an outsized pile of gifts. But all the while, according to the suit, he was allegedly carrying on a secret affair with Favi Lo, his wife's trusted Neiman Marcus personal shopper.

Lo earned a steep commission from the sales, which were made using Walker's account, her attorney, Mark Ticer, said.

He noted a correlation between the spike in sales from 2007 to 2010 and the affair.

"Ms. Walker had no idea it was going on at all. She was in the perfect spot to be vulnerable after the horrible accident," he said.

In 2010, Walker wanted to return the haul of luxury goods to the store, which is known for its generous return policy.

Neiman Marcus sent employees to look at the merchandise Walker had requested to return, but the store never followed through or offered an explanation for not taking the items back, Ticer said.

Neiman Marcus declined ABC News' request and that of ABC affiliate WFAA for comment and cited the ongoing litigation.

The bonanza of luxury goods, from $285 pajamas to crystal sculptures and enough jewelry to fill a store's display case, now sits unused in storage. Much of it isn't even Walker's taste, Ticer said.

Walker spent $100,000 per year before her accident at the retailer. Her husband's spending on her account outpaced her spending by hundreds of thousands of dollars, Ticer said.

Still unaware of her husband's affair with Favi Lo, Walker closed her account in 2010. She learned of her husband's relationship with Lo a few months later while engaged in divorce proceedings, Ticer said.

For Walker, the lawsuit is about more than just getting her money back.

"The real villain in this case is Neiman Marcus," Ticer said. "After learning of this affair decided they weren't going to do anything about it."

Ticer said Lo was not disciplined and continues to work at the retailer's NorthPark Mall location. An attempt to reach her for comment was unsuccessful.

"It's a sad story about breach of trust and profits over people," Ticer said. "And Neiman Marcus isn't taking responsibility."

The upscale chain's return policy is: " If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply."

Copyright 2012 ABC News Radio

Thursday
Oct272011

Neiman Marcus Will Accept Visa and Mastercard 

Justin Sullivan/Getty Images(NEW YORK) -- Luxury department store Neiman Marcus, land of the $525 Gucci GG Jacquard Dress Shirt, has cultivated a ritzy exclusivity has long extended all the way to the cash register.  Customers are welcome to pay with a branded-Neiman Marcus credit card, American Express or cash.

Visa or MasterCard holders needed not apply.

But now, the Wall Street Journal reports, Neiman Marcus will begin accepting Visa and MasterCard at its 41 luxury outposts Nov. 1. The move is intended to sell more goods to younger, less wealthy customers.

Neiman Marcus may well need those new customers after a year of a weak profits driven by the chain’s reliance on charging ever-higher prices to its wealthy clientele in an awful economy. In the quarter ended July 30, the chain posted profits of $31.6 million on sales of $4 billion. Compare that to the $241 million in profit Macy’s Inc. posted for the same period on sales of $5.9 billion, and it's easy to see why Neiman is seeking to expand its clientele.

Still, some of Neiman’s wealthy consumers will no doubt be sad to see their prized, brown and beige-strapped Neiman cards lose some of their cachet.

Copyright 2011 ABC News Radio







ABC News Radio