(WASHINGTON) -- The U.S. Department of Transportation has handed down the largest penalty ever assessed against an airline in a non-safety related case, it announced in a press release Thursday.
Delta Air Lines has been fined a $2 million civil penalty by the DOT for violating rules ensured to protect travelers with disabilities.
An investigation by the Department of Transportation's Aviation Enforcement Office cited three major violations in its complaint with Delta: Failure to provide assistance to passengers with disabilities in getting on and off the airplane; failure to respond to passengers' complaints over treatment within 30 days; and not filling passengers' complaints with the Department.
Under the guidelines of the penalty, Delta must pay $750,000 in fines while allotting up to $1,250,000 to improve its service to passengers with disabilities above and beyond what is required by law.
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