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Entries in Racial Slur (2)

Thursday
Apr182013

NJ Woman Sues CVS for $1M for Racist Receipt

Photo Courtesy Susan Chana Lask(EGG HARBOR, N.J.) -- A New Jersey woman of Korean decent is suing CVS for $1 million after claiming that a store employee used a racial Asian slur on her receipt.

Hyun Lee, 37, of Egg Harbor, N.J., was picking up photos from a CVS, also in Egg Harbor, N.J., when she noticed that the cashier had identified her as “Ching Chong Lee” on her receipt.

According to her attorney, Lee contacted CVS customer relations, but was apparently told by CVS in an email response that the employee would be “counseled and trained.”

“He should have been terminated immediately,” Lee said through her attorney, Susan Chana Lask, to ABC News. “She never got an apology.  She never got anything further after she complained.”

Unhappy with CVS’ response, Lee filed a federal discrimination lawsuit against CVS Caremark Corp., CVS Pharmacy, Inc., CVS, New Jersey CVS Pharmacy LLC and the unnamed cashier on April 16 in federal court in Camden, N.J.

“It appears that the employee is still there,” Lask said. “She will not return to that CVS until that employee is removed.” 

Lask said they do not know the race of the cashier.

Lee is seeking $1 million due to “injury, mental anguish, severe emotional distress, harm, and damages” that she allegedly continues to suffer from the alleged receipt, according to the lawsuit.

CVS/pharmacy is committed to treating all of our customers with dignity and respect,” Michael DeAngelis, spokesperson for CVS, told ABC News. ”We have a firm non-discrimination policy. While the allegations in the complaint are not in keeping with our values or our policies, we cannot comment on a matter involving pending litigation.”

Lee and her attorney believe that CVS’ statement is insufficient.  “If they’re committed to treating all of their customers with dignity and respect, we feel they should have a zero tolerance level for this discrimination,” Lask said.

Other companies have also had to apologize for their employees using racial or ethnic slurs on receipts.

Papa John’s fired an employee last January after a customer received a receipt, which called her “lady chinky eyes.”  The restaurant chain later apologized to the customer.

In Irvine, Calif., a Chick-Fil-A cashier was fired in 2011 after reportedly using “Ching” and “Chong” to identify two Asian-American customers, according to ABC affiliate KABC.

A court date for Lee’s lawsuit against CVS has not yet been determined.

Copyright 2013 ABC News Radio

Monday
Jan092012

Papa John’s Employee Calls Woman ‘Lady Chinky Eyes’ on Receipt

Hemant Chawla/The India Today Group/Getty Images(NEW YORK) -- Pizza restaurant chain Papa John’s has apologized after an employee typed a racial slur on a receipt to a customer Friday at one of its locations in New York City.

Minhee Cho posted an image of the receipt on Twitter, which called her “lady chinky eyes.”

“Hey @PapaJohns just FYI my name isn’t ‘lady chinky eyes,’” Cho tweeted.

The image went viral, and many tweeted complaints to Papa John’s, such as “Your employees are your brand.”

Papa John’s replied to many complaints via Twitter, noting that the employee was being fired.

“We are very upset by recent receipt issue in New York & sincerely apologize to our customer. Franchise employee involved is being terminated,” Papa John’s tweeted.

This isn’t the first time a restaurant has come under fire over employees using racial or ethnic slurs on receipts.

Last month, a cashier at a Chick-fil-A restaurant in Irvine, Calif., was fired after allegedly mocking Asian-American customers, ABC News' Los Angeles station KABC-TV reported.

The cashier reportedly used “Ching” and “Chong” in the customer identification line on the receipts.  Photos of those receipts have also gone viral online.

In a written statement, a representative for the fast-food chain told KABC that “the individual clearly violated our operating standards.”

“The matter was addressed and discussed immediately with the guests on the spot; and a confirmation was provided that the employee was immediately dismissed for the individual behavior,” the statement said.

Copyright 2012 ABC News Radio







ABC News Radio