SEARCH

Entries in Racist (2)

Tuesday
May282013

Papa John's CEO Apologizes for Delivery Man's Racist Voicemail

Photo by Hemant Chawla/The India Today Group/Getty Images(SANFORD, Fla.) -- Papa John's Chairman and CEO John Schnatter apologized to a customer in Sanford, Fla., on Tuesday for a racist rant a Papa John's delivery man inadvertently left on the customer's voicemail.

After he delivered a pizza to the Sanford customer and his wife Sunday evening, the delivery man "butt dialed" the customer and left a voicemail message laden with racial slurs as he complained about his tip.

The customer posted a video on YouTube in which he showed the pizza delivery receipt, explaining he and his wife tipped 21 percent, "as usual."

In the voicemail message, which lasts about four minutes, the Papa John's employee complains to another Papa John's employee about the $5 tip and uses the N-word and other racial expletives, which he also incorporated into a song about the customer.

"I guess that's the only requirement for being a [N-word] in Sanford," a city still reeling from racial tensions after the shooting of Trayvon Martin last year.

"Yeah, they give me five bucks there -- fine outstanding African-American gentleman of the community," the delivery man can be heard saying in the call.

His fellow co-worker laughed in response.

Schnatter posted an apology on Papa John's Facebook page on Monday afternoon.

"Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants," the Facebook post stated. "Their thinking and actions defy both my personal and the company's values, and everything for which this company stands."

Schnatter said the employees "responsible for this absolutely unacceptable behavior were immediately terminated."

"My heartfelt apology goes out to the customer involved, his family and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company," Schnatter said.

A call to Papa John's by ABC News for further comment was not immediately returned.

Many Facebook users who commented in response to Schnatter's post applauded his public apology.

One Facebook user said Schnatter is "a CEO that actually takes responsibility for the actions of his employees. You can't control employees, but you can take appropriate action."

In January 2012, a customer was described on a paper receipt as "Lady Chink Eyes" by a Papa John's employee in New York City.

Last month, a CVS customer in New Jersey filed a million-dollar lawsuit against CVS for being called, "Lee, Ching Chong".

Copyright 2013 ABC News Radio

Thursday
Mar222012

Abercrombie & Fitch Seeks Legal Action Against Fraudulent Online Retailer

Paul Taggart/Bloomberg via Getty Image(NEW YORK) -- Abercrombie & Fitch is taking legal action against an online store they say is fraudulently operating under their name and selling merchandise described as “n****r brown” in color.

The website, abercrombie-and-fitchoutlet.com, seems to bear all the typical trademarks of the trendy U.S.-based clothing retailer, from the black-and-white-tinted model photos right down to the company’s logo -- a silhouetted moose.  As of Thursday night, the site was no longer accessible.

But an item featured on the website’s homepage – a pair of “N****r Brown Pants,” as they’re advertised – sparked outrage Thursday from consumers on blogs and across social media platforms like Twitter.

“Abercrombie and Fitch shows their true colors,” one person tweeted, referring to the description attached to the pair of men's pants.

“How can that even be real?!” someone else asked.

Turns out, it’s not. In a statement to ABC News, Abercrombie & Fitch said the website in question “is in no way affiliated” with the real company.

“[A]nd in any event, we do not condone racist language,” the statement continued. “This is a counterfeit website and we have initiated legal proceedings to shut it down.”

On its “About Us” page, the website in question does not directly note its lack of affiliation with Abercrombie, but says, “Abercrombie And Fitch, as we know, is a famous brand mainly specialized in trendy and casual clothing, which can be said that the new century, representatives of youth fashion.”

“We are honest, helpful, efficient, accountable and trustworthy, and we are committed to profitability and service,” the imposter page continues. “We want our colleagues and customers to feel At Home while shopping on our website.”

BusinessInsider reports that the website is registered to an address in China and that the whole controversy may have been caused by faulty translation software.

Nonetheless, Abercrombie & Fitch notes on its website safeguards consumers can take to protect themselves from fraudulent retailers.

“The only way to ensure you are purchasing genuine first quality gear is to visit one of our namesake stores or to visit our online store,” the company says.

“No other website is authorized to sell Abercrombie & Fitch merchandise,” they note. “Don't be fooled by the counterfeiters that attempt to copy the look of our website by stealing our images and content or by including our name within their domain address.”

Copyright 2012 ABC News Radio







ABC News Radio