Entries in Rental Company (1)


Laptop Spying: Rental Company Sued Over Alleged Webcam Spying

Jupiterimages/Thinkstock(CASPER, Wyo.) -- A furniture and electronics rental company accused of using rented laptops to spy on customers in their own homes has already been hit with a lawsuit, and a computer privacy expert said he wouldn't be surprised if the allegations now catch the FBI's attention.

A Wyoming couple on Tuesday filed a lawsuit seeking class-action status with a district court in Pennsylvania, citing the Federal Wiretap Act and alleging that Aaron's Inc., an Atlanta-based national rent-to-own chain, secretly spied on them with a laptop rented from a local franchise.

In the suit, Brian and Crystal Byrd claim that, without their knowledge, a computer rented from Aaron's was equipped with software capable of intercepting electronic messages, taking webcam pictures and tracking keystrokes.

The Byrds said they only learned about the spyware when the store manager, incorrectly believing that the couple was in default on their agreement, stopped by their house in December 2010 with a picture of Brian Byrd taken remotely with the computer's webcam.

Several legal experts told ABC News that although the rental company may have the right to use technology to track their property or shut it down if customers don't pay, the customers need to be told when they are being monitored.

"It's really, really outrageous behavior," said Paul Ohm, an assistant professor at the University of Colorado Law School. "To me, this seems to cross all sorts of ethics lines and lines of custom."

In addition to naming Aaron's, the Byrds' lawsuit lists the Billings, Mont.-based Aspen Way Enterprises, the Aaron's franchisee that leased the laptop, and DesignerWare, LLC, the Pennsylvania-based company behind the surveillance software PC Rental Agent.

In a statement released Tuesday, Aaron's, which says it has more than 1,800 company-operated and franchised stores across the country, said, "The Company believes that none of its over 1,140 Company-operated stores have used the product developed or provided by PC Rental Agent or Designerware LLC, the two vendors named in the lawsuit, and neither vendor is approved or have done any business with Aaron's, Inc."

When asked whether the company's statement applies to its franchisees, an Aaron's spokeswoman declined to provide more detail but said the matter is under investigation. Aspen Way Enterprises did not immediately respond to a request for comment from

Tim Kelly, an owner of DesignerWare, said that while the PC Rental Agent software includes a webcam surveillance feature, the company recommends that companies use it only when working with local authorities to recover stolen property.

"That's a restricted feature that can only be turned on by one person," he said, emphasizing that it's not intended to monitor or spy on anyone.

Marc Zwillinger, a computer privacy and security lawyer, said that although businesses may be able to activate such technology to track stolen property, they could still find themselves in trouble if they're not careful to notify customers about the possibility.

Copyright 2011 ABC News Radio 

ABC News Radio