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Entries in Research In Motion (5)

Tuesday
Jan292013

Can RIM Come Back with BlackBerry 10?

Denis Doyle/Bloomberg via Getty Images(NEW YORK) -- Is a comeback possible for Research in Motion (RIM) and its iconic BlackBerry?

The early buzz among investors is positive.  RIM's share price has nearly tripled since hitting a low point in September. 

The Canadian-based company will show off its new BlackBerry 10 Wednesday in New York.  An expensive marketing campaign will follow.

Once the dominant smartphone, BlackBerry sales collapsed as consumers opted for Android and iPhones.  According to the research firm Strategy Analytics, Android and iPhone devices now account for 92 percent of all global smartphone shipments.

The corporate market for BlackBerry devices has collapsed.

"RIM used to depend on lucrative deals with corporations and government agencies for the bulk of its business," says the Wall Street Journal

But that percentage has shrunk to as low as 20 percent.

Copyright 2013 ABC News Radio

Friday
Mar302012

BlackBerry Maker RIM Shifts Focus to Corporate Customers

Scott Olson/Getty Images(NEW YORK) -- Do you have a BlackBerry?  If so, you may soon have no choice but to switch to another phone.

Research in Motion (RIM), the maker of the smartphone, says it plans to focus on its corporate customers after failing to compete with Apple’s iPhone and handhelds that run Google’s Android software.

The move comes after the company reported a net loss of $125 million, or 24 cents a share, in the quarter that ended March 3.  The deficit is partly due to write downs for the declining value of its brand and its PlayBook tablet inventory.

Copyright 2012 ABC News Radio

Monday
Jan232012

Co-CEOs of BlackBerry Maker RIM Step Down

Denis Doyle/Bloomberg via Getty Images(TORONTO) -- Research In Motion (RIM), the maker of BlackBerry smartphones, announced on Sunday that its two co-CEOs, Mike Lazaridis and Jim Balsillie, have stepped down from their positions.

Explaining the decision, Lazaridis said in a statement, "There comes a time in the growth of every successful company when the founders recognize the need to pass the baton to new leadership. Jim and I went to the Board and told them that we thought that time was now.  With BlackBerry 7 now out, PlayBook 2.0 shipping in February and BlackBerry 10 expected to ship later this year, the company is entering a new phase, and we felt it was time for a new leader to take it through that phase and beyond."

That new leader is Thorsten Heins, the company's chief operating officer for product and sales, who was unanimously named the new president and CEO by RIM's board of directors.

Although Lazaridis and Balsillie have relinquished their leadership roles, the two will continue to remain a part of RIM. Lazaridis is now the vice chair of RIM’s board and chair of the board’s new innovation committee, and Balsillie remains a member of the company's board.

The moves come as RIM has been struggling to keep sales up amid stiff competition from Apple's iPhone and other devices that run Google's Android software.

Copyright 2012 ABC News Radio

Thursday
Oct132011

BlackBerry Outage: RIM Apologizes, Says Service Is Returning

Research In Motion Limited(ONTARIO, Canada) -- BlackBerry is sorry.  Very, very sorry.

At a conference call Thursday morning, the company announced it had all services "back up globally."  But amid slipping market shares and an uncertain future, saying "sorry" may not be enough to solve the public relation problems caused by this week's worldwide service interruptions and win over disgruntled customers.

The company says there is still a backlog of wireless emails that may delay some messages.  It could not say how quickly it would be over.

Mike Lazaridis, founder of BlackBerry's Canadian parent company, Research In Motion, appeared Thursday morning in a YouTube video to say, "Since launching BlackBerry in 1999, it's been my goal to provide reliable, real-time communications around the world.  We did not deliver on that goal this week.  Not even close."

"I apologize for the service outages this week," he said.  "We've let many of you down."

Looking tired and stressed in a black shirt with a BlackBerry logo, Lazaridis said service was approaching normal levels in Europe, the Middle East, India and Africa.  He promised that the company would work around the clock to get the problems solved.

But they surfaced on Monday, and Lazaridis did not appear until Thursday.  Public relations executives who specialize in what is known as crisis management say the slow public response was almost as disastrous for RIM as the technical breakdowns in BlackBerry service.

Ronn Torossian, the CEO of 5W Public Relations, said RIM had failed to show a human face in the early days of the problem.  Instead, it responded slowly -- with gibberish.

"Blackberry spokespersons are communicating with messages like 'Message delays were caused by a core switch failure in RIM's infrastructure,'" Torossian said in an email.  "That's not consumer-friendly English which resonates with people, and few of us know -- or care -- what a 'core switch' is.  We just want our damn BlackBerries to work."

Lazaridis told reporters RIM has had a reliability record this year -- at least until this week -- of 99.97 percent.  And he said Monday's outage, which happened without warning, was the largest the company had ever experienced.

Copyright 2011 ABC News Radio

Wednesday
Oct122011

Blackberry Outage Spreads to U.S.

Research In Motion Limited(WATERLOO, Ontario) -- Does your BlackBerry work today? Research In Motion, whose BlackBerry service has had reported outages in Europe, the Middle East, Africa, and parts of Asia already this week, acknowledged problems Wednesday with its North American services as well.

On Wednesday morning there were widespread complaints of outages in the U.S. The Canadian-based company confirmed that the problems here are similar to what it had seen in other parts of the world.

“BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning,” RIM said in a statement. “We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.”

BlackBerry has had transmission problems on other continents for three days now. It said a critical part of its communication system was down, and a backup system wasn’t working either.

“Message delays were caused by a core switch failure in RIM’s infrastructure,” the company said on Twitter late Tuesday. “Now being resolved. Sorry for inconvenience.”

Among the snarky replies: “Dear Blackberry, I think it’s nice that you’re honoring Steve Jobs’ death with a 3 day silence.”

The timing could't have been worse for the company. It still has the dominant smartphone operating system worldwide, but has slipped to No. 3 in the U.S. and is quickly losing market share to Google’s Android and to Apple's iPhone, according to the market research firm ComScore statistics.

In the U.S., Android had 44 percent of the U.S. market as of August, up 5 points since the beginning of May. Apple rose 1 percent to the No. 2 position, with 27 percent. RIM dropped 5 percent, to 25 percent.

For investors, RIM stock has dropped from $70.54 per share in February to under $24 this morning. There’s a shareholder group, led by the firm Jaguar Financial, calling for a change in management.

All of which gains steam when this joke is being retweeted on Twitter:

“What did one BlackBerry user say to the other BlackBerry user?

“Nothing.”

Copyright 2011 ABC News Radio







ABC News Radio