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Entries in Returns (4)

Wednesday
Dec262012

Tips for Returning Christmas Gifts

Digital Vision/Thinkstock(NEW YORK) -- Not happy with one of your Christmas gifts?  You're not alone.

A new survey from the National Retail Federation predicts that about 10 percent of all holiday gifts will be returned.  If you're looking to swap out one of yours, here are some tips to make the process easier:

1. Expect a 15-day return window on electronics from the time of purchase.  So if you want to return something, get back to the store as soon as possible.

A notable exception is Walmart, which adjusted its return policy temporarily for the holiday season: "For these items purchased between Nov. 1 and Dec. 24, the limited return period will begin Dec. 26.  This includes items such as TVs, cameras, computers, DVD and music players that can have a 15-30 day return period."

2. While time is of the essence, returning a gift the day after Christmas ensures a long wait at the store's customer service desk.  Staggering that return could be the best course of action, but since Dec. 26 falls on a weekday this year, many people will be working.  Your best bet might be to wait until Thursday or Friday this week.

3. It's highly likely store clerks will ask to see your identification when you make returns.  Don't be offended -- for many stores it's become their new policy to try and prevent fraud and the return of stolen merchandise using counterfeit or forged receipts.

Copyright 2012 ABC News Radio

Wednesday
Jul112012

Chevy Offers 60-Day Return Policy for New Vehicles

Justin Sullivan/Getty Images(NEW YORK) -- If you just purchased a new Chevy and aren't thrilled with the vehicle, don't worry: you can take it back for a full refund within 60 days.  

Between now and early September, Chevy buyers can return their new cars or trucks and get their money back as long as they've been driven less than 4,000 miles.

The return policy is part of a new offer from the automaker called "Love It or Return It." The marketing move by General Motors is aimed at reversing Chevrolet's recent drop in market share.  The offer is also geared towards clearing out Chevrolet's remaining inventory of 2012 vehicles.

USA Today reports "deals from other makers, too, are likely," but brands that have already begun selling 2013 models, like Hyundai and Kia, are not expected to join the trend.

Overall, car and truck sales have made strong gains compared to last year.

Copyright 2012 ABC News Radio

Tuesday
Jan032012

Record Holiday Gift Returns Create Shipping Wave

Justin Sullivan/Getty Images(WASHINGTON) -- With robust holiday retail sales comes the inevitability of a mountain of returns, and Tuesday is the biggest day for shipping firms to handle that tsunami of unwanted items. Some retailers are even easing their online gift return policies.

According to commScore, people spent $35.3 billion online for the holiday season as of Dec. 28, a 15 percent increase over the same time period last year.

Consumers spent about $44 billion at retailers just in the week ending Dec. 24, a 14.8 percent gain over the same week last year, according to ShopperTrak.

The National Retail Federation estimates holiday gift returns will total a record $46.3 billion in 2011, up 4 percent from the previous year.

Copyright 2012 ABC News Radio

Monday
Dec262011

Holiday Gift Return Policies at Nation’s Biggest Retailers

Rayes/Photodisc(NEW YORK) -- Christmas has come and gone, but holiday shopping has not. The National Retail Federation estimates that holiday gift returns will total a record $46.3 billion this year, up 4 percent from last year and 10 percent from two years ago.

Read and click below to see the return and price-matching policies of the nation’s biggest retailers to save time, money and headaches when returning your holiday gifts.

Return Policies:


Price-Matching Policies:

Wal-Mart’s temporary, holiday price-matching policy will give customers a store gift card for the difference of any eligible product purchased from Nov. 1 to Dec. 25 that is found at another store for a lower price.

Staples:  “If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference,” according to the website.

Target:  Customers have within seven days of purchase to make a claim. Target.com, the online entity of the company, is excluded from price matching.

“If you find an item in a competitor’s printed ad that is priced lower than it is at your Target store, we will match the price. The competitor’s ad must be local and current, and the product must be the identical item, brand name, quantity and model number,” according to the company’s website.

Sears:  “If you find a lower price on an identical branded item with the same features (in Consumer Electronics identical brand and model number) currently available for sale at another local competitor retail store, Sears will match that price plus, give you 10% of the difference. Just bring in the original advertisement to a sales associate at the time of, or within 14 days after, your purchase,” according to Sears.com.

Best Buy:  “Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor’s store, a local Best Buy retail store or BestBuy.com. Simply let us know when you are making your purchase or during the return and exchange period. Perfect Match Promise products have an extended 60-day price match period,” according to the company’s website.

Amazon:  “With the exception of TVs, Amazon.com doesn’t price-match with other retailers (including those who sell their items on our website). We do, however, consistently work toward maintaining competitive prices on everything we carry,” according to Amazon.com.

Home Depot:  “If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases,” according to the company’s website.

Lowe’s:  If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor’s current ad and we’ll beat their price by 10%. If a competitor is offering a percent off discount, we’ll reduce our current price by the same percentage discount that the competitor is offering,” according to the Lowe’s Website.

**Make sure to check the company’s website to read the fine print and review other requirements for price matching. Price matching varies for in-store purchases and online purchases.


Copyright 2011 ABC News Radio







ABC News Radio