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Monday
Dec062010

AT&T Named Worst Cell Phone Service Provider  

Photo Courtesy - AT&T, Inc.(NEW YORK) -- AT&T Inc. is the worst-rated cell phone service provider, suffering a significant drop in ratings since last year, according to a new survey of readers of Consumer Reports, the influential product-review publication.

Verizon Wireless, the former top provider, was beaten by U.S. Cellular, a regional carrier in 26 states. The results are based on the opinions of more than 58,000 ConsumerReports.org subscribers who provided feedback on their customer service and overall satisfaction.

Sprint continues to hold its own, scoring better than Verizon Wireless in several categories such as customer service, which had been one of Sprint's weaknesses in recent years. T-Mobile, coming up second to last, rated lower than both Verizon Wireless and Sprint in overall satisfaction, although by only a small margin.

Of the AT&T customers surveyed, more than half owned iPhones. Survey results found that iPhone users are less satisfied than owners of other smartphones with their carrier. The iPhone is now exclusively carried by AT&T, but the company could face competition for the iPhone from Verizon Wireless.

"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," said Paul Reynolds, electronics editor for Consumer Reports. Many users, tweeting reaction to the survey results, wrote, "Surprise, surprise."

AT&T responded in a statement, "We take this seriously, and we continually look for new ways to improve the customer experience."

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ABC News Radio