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Entries in T-Mobile (23)

Wednesday
Apr102013

T-Mobile Offers iPhone Trade Deal

T Mobile / Apple(NEW YORK) -- After five years, wireless carrier T-Mobile will finally start selling the iPhone on Friday. But the company is also sweetening the deal for customers.

From April 12 through June 16, customers will be able to bring in their used iPhone 4 or 4S and trade it in for credit towards the iPhone 5, allowing them to get the new phone without putting money down.

If they bring in an old iPhone 4 or 4S, customers will get the iPhone 5 without having to make a $100 down payment. They will additionally receive a credit of $120 depending on the type and condition of the iPhone brought in. The rest of the cost of the phone can be paid off over the next two years at $20 per month. The credit can also be used towards a service bill or even accessories.

The iPhone 5 will be offered with T-Mobile's contract-free Simple Choice Plan. Customers won’t have to sign a contract on the phone -- instead they pay month-to-month for their cellular bill and can back out anytime. The plan starts at $50 and offers unlimited voice calls, texting and 500MB of data. Adding 2GB a month costs an additional $10 and unlimited data adds $20 more.

But because there is no contract and T-Mobile isn’t subsidizing the cost of the phone, buyers have to either pay the price of the phone either upfront or over two years. In this case, the iPhone costs $99 upfront, but customers who trade in an iPhone 4 or iPhone 4S will have that cost waved. The phone will still cost $24 per month.

Verizon, AT&T and Sprint offer the iPhone 5 for $199, but only offer a two-year contract, wedding customers to the carrier for two years.

T-Mobile, which has been the smallest of the major four U.S. carriers, announced last week that it gained subscribers in the first quarter of the year, it’s first such gain in years.

Copyright 2013 ABC News Radio

Friday
Oct052012

T-Mobile/MetroPCS Merger: What It Means for Consumers

T-Mobile(NEW YORK) -- On Wednesday, Deutsche Telekom, the parent company of T-Mobile USA, struck an agreement with MetroPCS, which provides no-contract cellphones and low-rate, prepaid plans with unlimited talk, text and Web options for a mere $40 a month.

While the new company will keep the T-Mobile moniker, MetroPCS and T-Mobile will continue to operate as separate customer units: T-Mobile will be responsible for contract-based mobile service (along with services for businesses), while pre-paid and non-contract service will be available under both brands.

Currently, T-Mobile is the nation’s fourth-largest wireless carrier after Sprint, AT&T and Verizon; MetroPCS is the fifth.  The new T-Mobile will be a public company with about 42.5 million subscribers and $24.8 billion in revenue.

“We are extremely pleased to announce this transaction with MetroPCS, which enhances Deutsche Telekom’s position in the expanding U.S. wireless market,” René Obermann, chief executive officer of Deutsche Telekom, said in a statement.

But what does the transaction, which is expected to close in the first half of 2013, mean for you, the consumer?

On the one hand, it’s good, “because the merger will increase competition in the prepaid market and consumers are likely to see more attractive price plans as well more attractive handsets, given that prepaid is now almost 30 percent of the market,” Chetan Sharma, president of Chetan Sharma Consulting, told ABC News.

Will Power, a senior analyst at RW Baird, agreed. “The merger is designed to provide MetroPCS with the financial and spectrum resources to roll out its product offering in additional markets, which should benefit consumers in the form of greater choice,” he told ABC News.

According to the Wall Street Journal, both networks will keep running until the end of 2015, when the MetroPCS network will be shut down.  That means MetroPCS consumers won’t have to rush out and get a new phone any time soon.  And when customers do have to buy a new phone, they will be automatically moved over to T-Mobile’s network.

But the best news is that cellphone prices across the board may actually drop.

“This merger between T-Mobile and Metro PCS is going to make the field more competitive for larger service providers, specifically AT&T and Verizon,” Bartees Cox, a communications associate at Public Knowledge, a technology and IP policy public interest group in Washington, D.C., told ABC News.  “Whenever there’s more competition we usually see prices drop, which is great in the public interest.  If T-Mobile continues to offer an unlimited data plan, it’s going to make it really hard for Verizon or AT&T to compete.”

On the downside, customer service might not change at all, which may not be such a good thing.  In Consumer Reports’ phone-carrier ratings poll, T-Mobile rated lower than most other cellphone carriers for reader satisfaction in contract service.  MetroPCS was among the lower-scoring prepaid carriers.

J.D. Power and Associates rated T-Mobile the lowest for customer service among all carriers.

Copyright 2012 ABC News Radio

Wednesday
Oct032012

T-Mobile US and MetroPCS to Merge

T-Mobile(NEW YORK) -- There's about to be one less carrier in the U.S.  T-Mobile US, which is owned by Deutsche Telekom in Germany, has announced that it will acquire MetroPCS, the fifth-largest mobile carrier in the U.S.

The companies will be combined under the T-Mobile name.  According to the company, the deal will result in a more products and deeper network coverage, which will includes plans for a bigger LTE network.

"The new company will be the value leader in wireless with the scale, spectrum and financial and other resources to expand its geographic coverage, broaden choice among all types of customers and continue to innovate, especially around the next-generation LTE network," René Obermann, CEO of Deutsche Telekom, said in a statement.

Deutsche Telekom's board unanimously approved the deal.  MetroPCS shareholders will receive $1.5 billion in cash and 26 percent ownership in the combined company.

In March 2011, AT&T made a move to acquire T-Mobile US, the fourth-largest carrier in the U.S., from Deutsche Telekom, but the deal was ultimately rejected by the Department of Justice because of antitrust issues.

"After AT&T's rejected acquisition of T-Mobile, this makes perfect sense, as T-Mobile could not structurally be on their own," market analyst Patrick Moorhead told ABC News.  "The combined entity of T-Mobile and MetroPCS is good for both sides.  T-Mobile brings 4G and LTE and MetroPCS brings a new large customer base."

T-Mobile has struggled to keep up with the other leading U.S. carriers, including Verizon, Sprint and AT&T.  While it offers 4G with its HSPA+ network, it doesn't have an LTE network at this point nor does it offer the iPhone.  More recently it announced plans for its unlimited data plan and its progress in rolling out an LTE market by 2013.

MetroPCS has become the fifth largest U.S. carrier for the last number of years with its contract-free, unlimited plans.

The merger will still have to get regulatory and MetroPCS shareholder approval.  It is expected to close in the first half of 2013.

Copyright 2012 ABC News Radio

Wednesday
Aug222012

T-Mobile to Offer Unlimited 4G Data for Phones Starting Sept. 5

T-Mobile(NEW YORK) -- While AT&T and Verizon move to shared data plans, which allow users to share a bucket of data across multiple devices, T-Mobile has a different approach.

On Wednesday, the U.S. carrier announced that it will begin offering unlimited 4G data plans for smartphones starting on Sept. 5.  The plan will cost $20 a month when added to one of T-Mobile’s value voice and text plans, and $30 when added to a classic voice and texting plan.  T-Mobile will offer an unlimited calling and text plan with the unlimited data for $69.99.

T-Mobile’s unlimited data plan offers unlimited Web surfing and app usage over T-Mobile’s HSPA+ network.  There are no data caps or speed limits.  The plan is only for smartphones, not tablets, laptops, 4G connection cards or mobile hotspots.

In comparison, AT&T’s plans start at $40 a month for just 1GB of data to share across 10 devices and unlimited voice and texting -- and every additional phone you add to the plan costs $45 a month.  AT&T’s highest offering, which includes a cap of 20GB of data, costs $200 a month with unlimited texting and calls.

Since introducing its respective data share plans in July, AT&T and Verizon do not offer unlimited data for new customers.  Sprint offers unlimited 4G, texting and talk for a base of $100.

“AT&T and Verizon are in the costly and confusing camp and Sprint’s offering is limited since their 4G coverage is limited,” T-Mobile’s vice president of marketing, Kevin McLaughlin, told ABC News.

Sprint began offering a limited LTE network this summer in Baltimore and other cities. T-Mobile’s 4G network is not LTE, though it covers much of the country.

T-Mobile plans to roll out its LTE network in 2013, though it notes that its HSPA+ network is faster than even some LTE networks in parts of the country.

T-Mobile has taken a hit in the last couple of years in large part because of the fact that it doesn’t offer the iPhone. The carrier is hopeful that this plan will help pull customers from other networks, even if it doesn’t have Apple’s popular phone.

“We are trying to serve the customers and there is a lot of need in the market with Verizon and AT&T’s new plans,” McLaughlin said. “They are frustrated with the fact that they cannot get unlimited data.”

Copyright 2012 ABC News Radio

Tuesday
Jul032012

T-Mobile Customer Trashes Store Over Refund Refusal

Image credit: YouTube Channel Niall42(MANCHESTER, England) -- When a T-Mobile customer in Manchester, England, learned he would not get a refund, instead of writing an angry review on Yelp he tore apart the store, using a fire extinguisher to spray the place.

Jason Codner, 42, got into a “verbal altercation with members of staff and started to damage items in the store,” according to the Greater Manchester Police in the United Kingdom.

A cell phone video uploaded to YouTube showed Codner tearing down wall displays, ripping apart items and using a fire extinguisher to spray items in the store.

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On Saturday at 4:25 P.M., “police were called to T-Mobile store on Market Street in Manchester City Centre to reports of an aggressive customer,” the police said.

Codner, of Cannon Green Court, Salford, was charged for criminal damage and public order offenses.  He is due to appear at Salford and Manchester Magistrates Court on July 31, 2012.

A spokesman for T-Mobile told CNET that no one was injured and the dispute was over a refund that the store refused to give Codner “as it was clearly outside of the stated terms and conditions.” The company hopes to re-open the store soon.

Copyright 2012 ABC News Radio

Wednesday
Apr182012

T-Mobile Bets Big on HTC One S, New $199 Phone

HTC/T-Mobile(NEW YORK) -- T-Mobile doesn’t have it easy these days. Not only is it the only major U.S. carrier to not carry the iPhone, it’s about to become the only carrier without a high-speed LTE network. But with some rebranding and some new phones the carrier is hoping to resurrect itself in the eyes of you, the cellphone-loving customer.

Wednesday, T-Mobile and HTC announced that their latest high-end Android phone, the HTC One S, will be available on the network starting on April 25. The phone will cost $199.99 with a two-year contract, and offers quite a lot.

It has a beautiful 4.3-inch qHD Super AMOLED display, which makes images and webpages look great. It has a fast 1.5GHz dual-core Qualcomm Snapdragon S4 processor, and a high-quality 8-megapixel camera. It runs the latest version of Google’s Android Ice Cream Sandwich operating system, with HTC’s Sense 4 software, which adds some enhancements.

On top of that all, the phone is only 7.8mm thick -- by comparison, the iPhone is 9.3mm thick.

All those specs add up to a very well-rounded phone, which is comfortable to hold and easy to use. But that key ingredient, LTE -- which is making its way into competing phones from Verizon, AT&T, and now even Sprint -- seems to hold it back.

But T-Mobile said its the new ad campaign, featuring an edgier “No More Mr. Nice Girl,” is meant to take on this very challenge.

“The ‘Alter Ego’ campaign illustrates our market challenge and opportunity. With this campaign, we’re telling the market, loud and clear, that T-Mobile is a competitor -- that we will win and retain customers by delivering affordable, innovative 4G services,” T-Mobile Senior Vice President of Brand and Advertising Peter DeLuca told ABC News.

DeLuca said the One S will be featured loud and clear in the campaign: “The new image showcases our challenger approach and being more assertive about who we are and what we stand for, like network speed and delivering cutting-edge devices like the HTC One S.”

It’s an assertive move and the One S is a a very nice and well-rounded smartphone. But AT&T just announced Wednesday that its HTC One X, which is very similar to the S but has a larger display, will be available on May 6 for $199.99 with LTE.

So T-Mobile’s likely to have a hard time no matter how hard it tries.

Copyright 2012 ABC News Radio

Tuesday
Apr172012

T-Mobile’s Spokeswoman Gets an Edgy Makeover

iStockphoto/Thinkstock/T-Mobile(NEW YORK) -- T-Mobile’s chipper magenta-clad spokeswoman is getting a makeover. Carly is trading in her girly pink dresses for a leather bodysuit and a Ducati motorcycle.

A teaser ad released Tuesday shows Carly opening up a closet filled with variations of her signature pink frock. Then, a series of close-ups show Carly zipping up a black leather suit, with magenta accents, of course.

Elevator doors open to reveal her in a full bodysuit with a black and pink motorcycle helmet propped on her hip and a matching motorcycle waiting for her.

“The makeover from the girl-next-door to an edgier, more tech-savvy and spirited Carly is synonymous with the evolution of the T-Mobile brand as we continue to push the envelope with device and service innovation to deliver amazing 4G experiences at an affordable price,” T-Mobile senior vice president of brand, advertising and communications Peter DeLuca wrote in a blog post.

The ad campaign is called “Alter Ego” and the video is the first of a series of ads that will be rolled out over the next few months leading up to the brand’s re-launch in the fall.

Copyright 2012 ABC News Radio

Thursday
Feb232012

T-Mobile Promises LTE Service in 2013

T-Mobile(NEW YORK) -- T-Mobile is finally promising LTE service in the United States, but customers won’t get the faster data speeds until next year.

The company has announced its plans to roll out the high-speed broadband network in 2013.

While specific details on the timing aren’t being revealed, T-Mobile’s chief technology officer, Neville Ray, told reporters that the goal is to cover the top 50 markets in the U.S. with the high speed connectivity by the end of 2013.

T-Mobile will be the last of the four major carriers to roll out LTE, which brings much faster data speeds to phones, tablets and laptops. (Note: you need an LTE capable phone to take advantage of the faster speeds.) Verizon was the first to deploy its network and AT&T joined late last year. Sprint plans to roll its network out later this year.

Copyright 2012 ABC News Radio

Wednesday
Feb152012

Report: iPad 3 With Verizon, AT&T LTE Expected in Early March

David Paul Morris/Bloomberg via Getty Images(NEW YORK) -- The iPad 3 reports just keep flowing in. The Wall Street Journal reports that versions of the forthcoming tablet will be available with AT&T and Verizon LTE, which is capable of providing speeds as fast as Wi-Fi connections.

Like the LTE tablets and phones sold by AT&T and Verizon, the new iPad is said to fall back on the slower 3G network if there’s no LTE service in a particular area. The Wall Street Journal does not detail the service plans or agreements; but unlike the other tablets sold through the carriers, Apple doesn’t require a contract when purchasing a 3G iPad through Verizon and AT&T.  

This would mark the first time that Apple has sold a product with the higher speed 4G connection.

There’s also no word on whether there will be Sprint or T-Mobile versions. While T-Mobile is the only major U.S. carrier not to offer the iPhone with its service, Sprint is the only carrier to offer unlimited data for Apple’s phones. All four carriers would not comment on the next generation iPad rumors.

In addition to the aforementioned LTE addition, the next iPad is rumored to have a higher resolution display – double the pixel count of the current iPad – and a faster processor. A number of technology blogs have reported that Apple will hold the iPad announcement March 7.

The Journal is also reporting that Apple is working on a smaller, 8-inch version of the iPad, although that version is not expected to launch until later in the year.

Copyright 2012 ABC News Radio

Friday
Feb102012

‘Interstate Boys’ Admit to Million-Dollar Walmart, T-Mobile Scam

iStockphoto/Thinkstock(NEW YORK) -- Two men from New York City admitted Friday to ripping off Walmart and T-Mobile in a multi-state scam that federal prosecutors said cost the companies nearly $1 million.

Prosecutors said Ralbert Olacio, 23, and Edwin Rodriguez, 22, of Brooklyn, N.Y., called themselves the Interstate Boys. Court records reveal the pair traveled Interstate 95 from Maine to Florida using stolen identities to open more than 400 T-Mobile accounts along the way.

“After establishing the fraudulent accounts, the defendants traveled to over 350 different Walmart stores located from Maine to Florida on approximately 600 occasions to complete activation of the accounts and to purchase approximately 2,000 discounted cellular handsets for resale,” according to information released Friday by U.S. Attorney Paul J. Fishman.

The pair pleaded guilty in federal court to making calls they did not pay for and selling the devices at a profit.

Late last month, a third man, 23-year-old Alfredo Rodriguez, also of Brooklyn, pleaded guilty to one count of wire- fraud conspiracy in connection with the scam.

The defendants face up to 20 years in prison when they are sentenced this spring.

Copyright 2012 ABC News Radio







ABC News Radio