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Monday
Oct042010

Verizon Wireless Admits Billing Errors, Will Refund Customers

Image Courtesy - Verizon Wireless(BASKING RIDGE, N.J.) -- Verizon Wireless is beginning one of the largest-ever customer refunds by any telecommunications company in a move that could cost Verizon $90 million after complaints about web and data use overcharges.

About 15 million customers will receive refunds or credits of $2 to $6, the company said in a statement, adding that some customers will be issued larger amounts.

The FCC said that it is investigating the case.

"We're gratified to see Verizon agree to finally repay its customers,” said Michele Ellison, FCC Enforcement Bureau Chief. “But questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner.”

Ellison said that additional penalties against Verizon are still possible.

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