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Entries in Time Warner Cable (3)

Friday
Sep212012

NFL Network, Time Warner Reach Agreement

Doug Pensinger/Getty Images(NEW YORK) -- Football fans in many parts of the country have reason to rejoice. The NFL Network has come to terms on multi-year agreements with Time Warner Cable and Bright House Networks, the country’s second and sixth largest cable providers.

The deal allows the two providers to carry both the NFL Network and the NFL RedZone channel starting this Sunday, September 23rd. The NFL Network is home to Thursday Night Football.

Until Friday’s agreement, fans in 12 NFL markets, including New York City, Dallas and San Diego, were without the channels.



Copyright 2012 ABC News Radio

Tuesday
May312011

Customer Takes Out Ads to Show Anger with Time Warner Cable

NHL Images/NHLI via Getty Images(NEW YORK) -- When comedian Eugene Mirman was left without home Internet and telephone services for weeks because his provider missed appointments to repair and install his service, he channeled his anger into full-page newspaper ads.

Mirman published a humorous letter spelling out his grievances with Time Warner Cable and his vengeful fantasy in two weekly newspapers in New York last week, the New York Press and Greenpoint Gazette.

Mirman said Time Warner failed to show up to install cable, Internet, and phone service as scheduled on April 23.  When he called the company, he was told that the appointment was entered incorrectly and moved to May 4, without his knowledge.

His ad read, in part: "No big deal, why would a company check with someone to see if they are home on a Wednesday afternoon?  Of course they are.  Everyone is…It would be a waste of resources to call and talk to him.  Did Stalin ever call people before he arrested them and sent them to die in Siberian work camps?  No!  Why should Time Warner Cable have a policy that is any different than Stalin's?"

His appointment was later changed to May 10, then to May 12 and finally May 16.

"Why does your company act like a controlling, abusive husband on an episode of Law and Order?" he wrote in the ad.

He also told Time Warner: "To give you an idea of how much I dislike your company, I have come up with plagues I hope God smites your board of directors with."

Mirman said he often works from home which made his need for in-home telecommunications especially acute.  He also said that other telecommunications options are limited in his neighborhood in Brooklyn.

The comedian is a regular on the HBO comedy Flight of the Conchords, and voices a character in a new animated series on Fox called Bob's Burgers.

Mirman said the company's attitude and "sheer indifference" was what prompted his resolve to get the company's attention -- to the point of spending $1,100 for the two advertisements.

Mirman said he has not yet received an official response from the company, but a post in Time Warner Cable's blog acknowledged his advertisement and mentioned steps the company is taking to improve its service.´╗┐

Copyright 2011 ABC News Radio

Tuesday
Mar152011

Time Warner Cable Offers Free Calls to Japan to Customers

Jupiterimages/Thinkstock(NEW YORK) -- Time Warner Cable announced Friday that all calls placed by its digital phone customers to Japan will be free until April 15, 2011.  The deal will be available to both residential and business class phone customers.

Time Warner's offer comes after seeing a noticeable increase in the number of calls to Japan by its customers.

"We have seen an increase in the number of calls made by our customers to family, friends and colleagues in Japan we have been touched by the events that occurred earlier today," Glenn Britt, Chairman and CEO of Time Warner Cable said Friday.

The company says that the offer will be retroactive for all calls placed on March 11, 2011. 

Customers making calls to Japan during the eligible period do not need to make changes to their accounts to participate in the offer, Time Warner says.

Copyright 2011 ABC News Radio´╗┐







ABC News Radio