Entries in Toys R Us (6)


Toys R Us to Hire 45,000 Workers for Holiday Shopping Season

Mario Tama/Getty Images(NEW YORK) -- As the end of the year approaches, retailers are revving up for the holiday shopping season.  And for some, that means adding on to payrolls to help deal with the influx of customers.

Toys R Us is the latest big chain to announce its plans for 2012.  The number one toy retailer is hiring 45,000 seasonal workers to staff its pop-up stores and make sure all the toys are on the shelves in time to meet demand.

The additional employees marks a 13 percent increase from the number of temporary workers the Wayne, N.J.-based company hired last year.

And there's hope the seasonal jobs could turn into permanent ones for some workers.

“With substantial growth opportunities available, these seasonal jobs have the potential to become full-time positions for high-performing employees,” Toys R Us said in a statement Tuesday.  “Last year, approximately 15 percent of the holiday workforce retained positions with Toys R Us after the season ended.”

Copyright 2012 ABC News Radio


Toys ‘R’ Us Holiday Reservations: Easy or Cheesy?

Mario Tama/Getty Images(NEW YORK) -- Parents can make their toy shopping a little easier this year thanks to Toys “R” Us’ new holiday reservation system.  Or maybe not.

The company, based in Wayne, N.J., announced on Wednesday a new Hot Toy Reservation system, which will allow parents to reserve any toy on its famed annual Holiday Hot Toy List before Oct. 31.

“The program is designed to provide peace of mind to parents and gift-givers and end frantic searching in the days leading up to Christmas,” said Jennifer Albano, a spokeswoman for Toys “R” Us.  “It’s a great program for those who want to plan ahead.”

The free reservation system is expected to launch in the coming weeks or days when Toys “R” Us announces its Holiday Hot Toy List, a list of 50 new toys it expects to be the most popular this year.

Parents can visit the customer service desk in stores and pick any of the 50 toys, with certain limits on the quantity of items the customer can reserve, Albano said.

Once the order is available for pick-up, customers will receive an email and will have until Dec. 16 to pick up their order.  A 20 percent deposit is required at the time of reservation, but if a customer cancels an order, the deposit is refundable, Albano said.

Albano was tight-lipped about what she expects on this year’s Hot Toy List, but she was confident that the list was thoroughly vetted, and that popular toys won’t necessarily launch after the reservation deadline of Oct. 31.

Whether Toys “R” Us’ new tablet for children, announced earlier this week, will be on the list is yet to be seen.

“We are in 36 countries worldwide.  We have a great team of merchants who scour [the] world for hot toys.  We know what’s going to be hot,” she said.

Meredith Carroll, a writer and blogger for, owned by Disney, the parent company of ABC News, said such product lists usually try “to get parents up in a frenzy.”

“Honestly as a parent, this is the last thing I need,” Carroll, 39, said.

Carroll, who has two kids, ages 1 and 4, in Aspen, Colo., said it is unlikely she will do her holiday shopping before Oct. 31.

“Forcing me to go to a store twice is the least convenient thing you can do with two small children,” she said.

Copyright 2012 ABC News Radio


Mom, Son Charged With $2M Toy Thefts

Broward County Police(NEW YORK) -- A 46-year-old Florida man and his 70-year-old mother have been arrested for allegedly stealing more than $2 million worth of toys from 30 Toys R’ Us stores in Florida.

Michael and Margaret Pollara were arrested on Aug. 9 for grand theft and dealing in stolen property. According to investigators, the pair was involved a scheme called “box stuffing,” when a less-expensive item is removed from a box and replaced with a larger-ticket item.  The two would then allegedly place the items on eBay for sale.

Investigators were able to track items purchased by the Pollaras using a Loyalty/Reward card that showed sales at 139 different Toys R’ Us stores in 27 states.  The total paid for the 175 purchases made using the card was $6,738. According to the Broward Sheriff’s office, the two stole more than $2 million in toys.

The two are in jail facing charges of obtaining property over $50,000 by fraud, grand theft and criminal attempt to solicit. Attempts to reach their lawyer for comment weren’t immediately successful.

Copyright 2012 ABC News Radio


Holiday Gift Return Policies at Nation’s Biggest Retailers

Rayes/Photodisc(NEW YORK) -- Christmas has come and gone, but holiday shopping has not. The National Retail Federation estimates that holiday gift returns will total a record $46.3 billion this year, up 4 percent from last year and 10 percent from two years ago.

Read and click below to see the return and price-matching policies of the nation’s biggest retailers to save time, money and headaches when returning your holiday gifts.

Return Policies:

Price-Matching Policies:

Wal-Mart’s temporary, holiday price-matching policy will give customers a store gift card for the difference of any eligible product purchased from Nov. 1 to Dec. 25 that is found at another store for a lower price.

Staples:  “If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference,” according to the website.

Target:  Customers have within seven days of purchase to make a claim., the online entity of the company, is excluded from price matching.

“If you find an item in a competitor’s printed ad that is priced lower than it is at your Target store, we will match the price. The competitor’s ad must be local and current, and the product must be the identical item, brand name, quantity and model number,” according to the company’s website.

Sears:  “If you find a lower price on an identical branded item with the same features (in Consumer Electronics identical brand and model number) currently available for sale at another local competitor retail store, Sears will match that price plus, give you 10% of the difference. Just bring in the original advertisement to a sales associate at the time of, or within 14 days after, your purchase,” according to

Best Buy:  “Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor’s store, a local Best Buy retail store or Simply let us know when you are making your purchase or during the return and exchange period. Perfect Match Promise products have an extended 60-day price match period,” according to the company’s website.

Amazon:  “With the exception of TVs, doesn’t price-match with other retailers (including those who sell their items on our website). We do, however, consistently work toward maintaining competitive prices on everything we carry,” according to

Home Depot:  “If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases,” according to the company’s website.

Lowe’s:  If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor’s current ad and we’ll beat their price by 10%. If a competitor is offering a percent off discount, we’ll reduce our current price by the same percentage discount that the competitor is offering,” according to the Lowe’s Website.

**Make sure to check the company’s website to read the fine print and review other requirements for price matching. Price matching varies for in-store purchases and online purchases.

Copyright 2011 ABC News Radio


Is Toys 'R' Us Doll Swearing? Or Just Babbling?

You & Me Interactive Play & Giggle Triplet Dolls are available for sale from Toys "R" Us. ( YORK) -- A controversial set of baby dolls is prompting negative reviews on the Toys 'R' Us website from angry parents who say one of the tiny tots is uttering expletives.

The three dolls, sold as a set for $39.99, are programmed to cry, laugh and babble "dadada." But listen carefully to the one dressed in pink you'll hear a phrase that sounds like, "crazy b**ch."

The You & Me Interactive Play & Giggle Triplet Dolls, billed as a Toys 'R' Us exclusive for children ages 3 and up, has earned 2.1 stars out of 5 from online customers.

"Play with the dolls to hear them laugh and giggle," the website says. But some parents say one of the dolls does more than just laugh.

A "grandma to triplets" from Boise, Idaho, wrote, "The pink doll calls the other sister "You b!@#h". I am outraged these darling baby dolls in every other way, are sold by Toys R US."

One reviewer named Sue wrote, "I have a grandaughter but she won't be getting these. Return! It's time we stood up as decent people and boycotted this place."

When reached by ABC News, Toys 'R' Us spokeswoman Jennifer Albano said there are no plans to discontinue the doll trio or pull them from shelves.

"This doll is sold nationwide and we've received very few complaints about it," she said, adding that the complaints the store has received at the store's guest services department were "in the single digits."

"As with many talking baby dolls what you're hearing is baby babble," she said. "Of course we would never sell a doll that would say profanity."

Although Toys 'R' Us doesn't find the dolls to be problematic, customers who are unhappy and wish to return the doll may do so, Albano said. 

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Copyright 2011 ABC News Radio


Toys R Us Announces Holiday 'Hot Toy' List

Toys R Us(WAYNE, N.J.) -- Toys R Us on Tuesday released its annual list of the products it hopes will inspire parents -- and children's wishlists -- nationwide this holiday season.

With the holidays just months away, the list aims to provide parents with a starting point for holiday shopping. It features 36 new toys, available both in stores and online.

The following is what the toy giant calls its “Fabulous 15,” or the best new toys of the holiday season, as selected by Toys R Us (listed in alphabetical order):

  • Air Hogs Hyper Actives from Spin Master
  • Air Swimmers eXtreme from Animal Planet
  • Lalaloopsy Silly Hair dolls from MGA Entertainment
  • LeapPad Explorer from LeapFrog
  • Monster High Fearleading 3-Pack from Mattel
  • Moshi Monsters Moshling 3-Pack Mini-Figures from Spin Master
  • My Keepon from Wow! Stuff
  • NERF Vortex Vigilon from Hasbro
  • Ninjago Lightning Dragon Battle from LEGO Systems, Inc.
  • Poppin’ Park Elefun Busy Ball Popper from Playskool
  • Power Wheels Dune Racer from Fisher-Price
  • Radica Fijit Friends from Mattel    
  • Sesame Street Let’s Rock! Elmo from Hasbro
  • Skylanders: Spyro’s Adventure from Activision
  • The Trash Pack Garbage Truck from Moose Toys

Here is the full Toys R Us 2011 Holiday Hot Toy List:

Baby’s First Christmas

  • Poppin' Park Elefun Busy Ball Popper from Playskool
  • Topzy Tumblers Twirlin’ Tumblin’ Fun Park from Fisher-Price

13 months to 2 years

  • Sesame Street Let’s Rock! Elmo from Hasbro
  • You & Me Hide and Seek Friends from Toys“R”Us

2 to 4 years

  • Angry Birds 5-Inch Plush from Commonwealth
  • Cabbage Patch Kids Limited Vintage Edition from JAKKS Pacific
  • Disney Rock Star Mickey from Fisher-Price
  • Fast Lane Stunt City from Toys“R”Us
  • Imaginarium City Central Train Table from Toys“R”Us
  • Lalaloopsy Silly Hair dolls from MGA Entertainment
  • Power Rangers Samurai Samurai Megazord from Bandai
  • Power Wheels Dune Racer from Fisher-Price

5 to 7 years

  • Bizu Style Studio from Spin Master
  • Disney-Pixar “Cars 2” The Real Lightning McQueen Interactive Air Hogs R/C Vehicle from Spin Master
  • Hot Wheels Wall Tracks Starter Set from Mattel
  • iMarker digital stylus + Crayola ColorStudio HD App from Crayola
  • InnoTab from VTech
  • LeapPad Explorer from LeapFrog
  • Monster High Fearleading 3-Pack from Mattel
  • Mario Kart Wii Bowser’s Castle Ultimate Building Set™ from K’NEX
  • Moshi Monsters Moshling Mini-Figures 3-pack from Spin Master
  • Radica Fijit Friends from Mattel
  • Redakai X-Reader Starter Pack from Spin Master
  • TRANSFORMERS Dark of the Moon Ultimate OPTIMUS PRIME from Hasbro
  • The Trash Pack Garbage Truck from Moose Toys
  • Xia-Xia from Cepia, LLC

8 – 11 years

  • Air Swimmers eXtreme from Animal Planet
  • Fast Lane JLX Matrix from Toys“R”Us
  • HEROICA Castle Fortaan from LEGO Systems, Inc
  • I Am T-Pain Mic from CDI, a division of JAKKS Pacific
  • My Keepon from Wow! Stuff
  • NERF Vortex Vigilon from Hasbro
  • Ninjago Lightning Dragon Battle from LEGO Systems, Inc
  • Skylanders: Spyro’s Adventure from Activision

Big Kids

  • Air Hogs Hyper Actives from Spin Master
  • HALO Anniversary Edition: UNSC Warthog from MEGA Bloks

Copyright 2011 ABC News Radio

ABC News Radio