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Entries in Verizon Wireless (16)

Thursday
May172012

New Verizon Data Plans Coming, Likely to Kill Unlimited Data Plans

Verizon Wireless(NEW YORK) -- While Verizon Wireless used to offer unlimited data plans for its customers, it stopped offering all-you-can-eat data plans last July for new customers. However, those that had been grandfathered in under an unlimited data plan have still been able to pay $30 a month for an unlimited data plan for 3G and 4G phones.

But that looks as if it might come to an end this summer, when Verizon announces new “data share” plans. “LTE is our anchor point for data share, so as you come through an upgrade cycle and you upgrade in the future, you will have to go onto the data share plan, moving away from the unlimited world,” Verizon CFO Fran Shammo said at the J.P. Morgan Technology, Media and Telecom conference. Fierce Wireless first reported the story.

Verizon hasn’t shared much about its upcoming data share plans, but they will work similarly to the way you can share minutes now. “Customers have told us that they want to share data, similar to how they share minutes today. We are working on plans to provide customers with that option later this year,” Verizon said in a statement on its website.

“When you think about our 3G base — a lot of our 3G base is unlimited — as they start to migrate into 4G, they will have to come off of unlimited and go into the data share plan, and that’s beneficial for us for many reasons, obviously,” Shammo added.

Despite Shammo’s statements, Verizon PR would not confirm that those who currently have unlimited data would be forced onto another plan at the time of upgrade. Verizon spokesperson Brenda Raney did say, "We do not change customers plans under contract.” Raney did not elaborate on what might happen to customers when their two-year contract expired and it is time to renew and upgrade to a new phone.

Most carriers have moved away from unlimited data plans. AT&T similarly does not offer an unlimited plan anymore. Sprint, on the other hand, does offer the plan and has hinted that it will continue to keep the unlimited data plan around even when it launches its LTE network later this year.

Copyright 2012 ABC News Radio

Thursday
Jan192012

AT&T Raising Prices of Wireless Data Plans

David McNew/Getty Images(NEW YORK) -- Data hogs who are considering purchasing a smartphone or tablet with an AT&T plan may want to act quickly, or find the nearest wireless spots. AT&T is raising the prices of its wireless data plans and changing the data limits for new customers starting Sunday. The changes could add up to an extra $60 a year.

AT&T announced that new smartphone customers would have a choice of three new monthly data plans: $20 for 300 megabytes, or  $30 for 3 gigabytes. For $50, smartphone customers get 5 GB of data for tethering, or for sharing the Internet connection of another mobile device.

While the company described the new plans as a “great value,” Mike Gikas, Consumer Reports’ electronics senior editor, said, “giving you more data that you’re probably not going to use and charging you more is just a price hike.”

New smartphone customers who want additional data will have to pay $10 per additional gigabyte on the 3 GB and 5 GB plans. New customers with the 300 MB plan can get an extra 300 MB for $20.

Because data usage over Wi-Fi does not count against a customer’s monthly data usage, AT&T said it encouraged customers to keep their device’s Wi-Fi turned on. However, smartphone users who enable Wi-Fi on their phone may burn through battery power.

Existing smartphone and tablet customers can choose to keep their current plans, which are $15 for 200 MB, $25 for 2GB and $45 for 4 GB, and also include tethering, according to Consumer Reports. Under the old $25 plan, AT&T charged an overage fee of $10 per GB, so the new $30 plan could save data hogs $5 per month, according to Time.

The new tablet plans are $30 for 3 GB and $50 for 5 GB.

In July, competitor Verizon Wireless eliminated unlimited data plans for new smartphone customers and introduced plans of $30 for 2 GB, $50 for 5 GB or $80 for 10 gigabytes of monthly data usage. Verizon customers are charged $10 more for each additional GB.

Copyright 2012 ABC News Radio

Friday
Dec302011

Verizon Wireless Drops $2 'Convenience Fee'

Verizon Wireless(NEW YORK) -- The country's largest wireless carrier announced Friday its decision to drop its “convenience fee” after thousands of angry customers petitioned against it.

Verizon Wireless announced Thursday that it would begin charging customers $2 for every payment made online or over the phone, effective on Jan. 1.

The new policy was an effort to encourage customers to use free payment options by paying their bill via an electronic check or by enrolling in an automatic payment system, though it was not well received by customers.

In less than two hours after the announcement of the new plan, 50,000 consumers signed a rapidly growing petition on Change.org calling on Verizon to stop plans for a new $2 fee.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” Dan Mead, president and chief executive officer of Verizon Wireless, said in a statement.

Copyright 2011 ABC News Radio

Thursday
Dec292011

Verizon Announces $2 'Convenience Fee'

Verizon Wireless(NEW YORK) -- The country's largest wireless carrier may never stop working for you -- or so the slogan goes -- but that doesn’t mean it won’t come at a cost.

Verizon Wireless announced Thursday it will begin charging customers a $2 “convenience fee” for every payment made online or over the phone, according to a Verizon statement.

“The fee will help allow us to continue to support these single bill payment options in these channels,” Verizon said.

The new policy is an effort to encourage customers to use the free options by paying their bill via an electronic check or by enrolling in an automatic payment system.

The change will be effective Jan. 15.

Copyright 2011 ABC News Radio

Tuesday
Jul052011

Verizon: Biggest Users of Mobile Data Will Pay More

Verizon Wireless(NEW YORK) -- Say goodbye to "all you can eat" pricing plans that let mobile device users send and receive unlimited amounts of data for one flat monthly fee.

Verizon, among the last providers to offer such a plan, will start charging by use later this month. Use a lot of data, and you'll pay more; use a little, and you'll pay less.

The company says in a statement that its new, usage-based pricing will allow customers, regardless of the kind of device they have, to select a level of payment suited to their data use.  The company says the new pricing will create more options for users of smartphones, and will provide "updated options" for users of regular phones, tablets, and notebooks.

Verizon spokesperson Debi Lewis says the philosophy behind the change is simple: "You pay for what you use."

When asked when the change will occur, she replied, "Shortly, in July."  July 7 has been widely reported as the date.

Craig Moffett, a telecommunications analyst at Sanford C. Bernstein research, thinks consumption-based pricing is fundamentally fairer for the consumer.  Heavy users, he says -- people watching videos, playing online games or holding video conferences -- send and receive data that is "orders of magnitude" greater than data sent by people who limit themselves, say, to sending email.

Without consumption-based pricing, light users wind up subsidizing heavy users.

The industry's move away from flat-fee pricing started, says Moffett, with AT&T's struggle to deliver better service to users of the iPhone, which "by its very nature, its sheer usability, drove enormous data usage."  AT&T was forced, he says, to do everything it could to increase capacity, including adopting a pricing plan that would "reign in the heaviest users."

Is the switch good news for consumers?

"It depends," says Moffett.  "If you're in the small minority of superheavy users -- and that's a very vocal community: the bloggers of the world -- it's bad news.  It means the days of you getting a free ride are just about over, and that you'll be paying more.  But for smaller users -- the average consumer -- it's not bad at all.  Some will save."

Copyright 2011 ABC News Radio

Monday
Apr252011

White iPhone Coming This Week?

Justin Sullivan/Getty Images(NEW YORK) -- Apple stores in the U.S. and Europe could be selling a white iPhone as soon as April 27, according to various overseas reports.

The white version's release has been pushed back several times in the past year. This is normally a slow time of year for iPhone sales because the company often introduces new models in the summer.

Newly leaked photos of a prototype phone are leading to rumors that Apple may introduce a white iPhone for T-Mobile. AT&T, which already has the iPhone, plans to take over T-Mobile and that would also give T-Mobile customers access to the iPhones.

Copyright 2011 ABC News Radio

Friday
Apr152011

Apple's White iPhone: Soon A Reality?

Justin Sullivan/Getty Images(NEW YORK) -- Is Apple finally ready to release its long-awaited white iPhone?

Sources “with knowledge of the plans” tell Bloomberg News that the company will begin selling the alternative version of its popular cellphone “in the next few weeks.” The phone will be available on both the AT&T and Verizon Wireless networks, according to the report.

If true, the release of the white iPhone would come 10 months after it was originally promised back in June 2010.

Copyright 2011 ABC News Radio

Monday
Feb072011

Verizon Invests Millions in Ohio to Boost 3G, 4G Networks

Photo Courtesy - PRNewsFoto/Pierce Promotions(DUBLIN, Ohio) - Verizon Wireless has announced millions in new investments in Ohio to help upgrade and enhance its network in the state.

The company said it invested $291 million in 2010 to install 27 new cell sites and upgrade that state's 966 existing sites.

"Our company is focused on building a reliable 4G network both here in Ohio and nationwide, but we also remain committed to improving our 3G network which millions of customers rely on daily," said Beth Drohan, Midwest Area vice president–network for Verizon Wireless. "Customers may use their wireless devices in different ways, but they all have one need in common -- a reliable network."

With the most recent investment, Verizon has put $1.9 billion into the state since 2000 to improve service.

Copyright 2011 ABC News Radio

Wednesday
Feb022011

Verizon Offers Customers Pre-Order of iPhone 4

Photo Courtesy - Verizon Wireless(BASKING RIDGE, N.J.) -- Some Verizon customers will have the opportunity to get their hands on an iPhone 4 before the wireless provider offers the smart phone to the general public.

Verizon Wireless announced Wednesday it would allow its customers to pre-order the phone starting Feb. 3 at 3 a.m. EST.  The company has set aside a limited amount of iPhone 4s available exclusively to its existing customers.  Those who pre-order the phone will receive it on or before Feb. 10 -- the date when the phone becomes available to everyone.

The iPhone 4 will cost $199.99 for the 16 GB model and $299.99 for the 32 GB model with a new two-year contract.  Those interested in pre-ordering the phone can visit www.verizonwireless.com/iphone on Thursday.

Copyright 2011 ABC News Radio

Tuesday
Jan112011

iPhone Coming to Verizon Wireless

Photo Courtesy - Aaron Katersky/ABC News(NEW YORK) -- The anticipation is finally over. Verizon Wireless announced Tuesday it will begin selling Apple's iPhone 4 on Feb. 10. Qualified Verizon Wireless customers will be able to pre-order the iPhone online on Feb. 3.

The announcement means Verizon will break the exclusive hold AT&T has had on the device since the June 2007 launch.

While those loyal to Verizon celebrated the long-awaited option for one of the most popular smart-phones in the world, tech aficionados say some of the features are lacking. There are also some concerns over how millions of new iPhone customers will affect Verizon's network for other users.

AT&T iPhone users have long complained of dropped calls and slowdowns, particularly in major cities. AT&T began limiting data usage last summer. iPhone users had previously enjoyed unlimited data plans.

Verizon has said it has built its network to prepare for the new users.

The Verizon iPhone will be similar to the current iPhone 4 but will use Verizon's CDMA technology and 3G network. The phone will allow customers to use their phone to connect up to five wi-fi enabled devices, with its new "Personal Hotspot" feature.

iPhone pricing for Verizon customers is identical to the current models available with AT&T service: $199 for the 16GB model and $299 for the 32GB model with a new two-year contract.

The iPhone 4 will be available at Verizon Wireless stores, Apple stores and the websites of both Verizon and Apple.

Copyright 2011 ABC News Radio







ABC News Radio