(SOUTH BEND, Ind.) -- The 2010 Press Ganey Hospital Pulse Report: Patient Perspectives on American Health Care published data showing that patient satisfaction for inpatient and outpatient services has reached its highest levels in five years.
Deidre Mylod, PhD, vice president of hospital services at Press Ganey, attributes the improvement to the public reporting of data, which comes from the Hospital Consumer Assessment of Health Care Providers and Systems. This survey provides consumer data about hospital standings.
"We believe inpatients are more satisfied with their care because the implementation of public reporting has made focusing on patient care a higher priority for hospitals," Mylod said. "The increased transparency and pay-for-performance has pushed hospitals to put an even greater emphasis on satisfaction, and the data show that it's working."
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