(NASHVILLE, Tenn.) -- Tennessee residents spent more time waiting in driver service centers this summer than any time since 2011.
According to the Nashville Tennessean, a state effort to make drivers' lives easier resulted in a surge of handgun permit applications, technological problems and other complications.
Gov. Bill Haslam promised to make trips to the Department of Motor Vehicles less of a hassle almost two years ago, but in the summer of 2013, residents spent more than 40 minutes waiting at DMV offices, longer than any time since Haslam took office, the Tennessean reports.
The governor's administration has began installing self-service kiosks to help handle license replacement and renewal, ordering duplicate licenses or filing change of address forms. Over 100 kiosks have been set up, and while seven percent fewer transactions take place at service counters, the wait time has only increased.
The Tennessean says that surveys show that, other than the long wait times, visitors to the driver centers are generally pleased with the agents and service provided.
Copyright 2013 ABC News Radio