Entries in 911 Dispatcher (3)


Elderly Woman Dies After Nurse Refuses to Give Her CPR

ABC News(BAKERSFIELD, Calif.) -- A 911 dispatcher pleaded with a nurse at a Bakersfield, Calif., senior living facility to save the life of an elderly woman by giving her CPR, but the nurse said policy did not allow her to, according to a newly released audiotape of the call.

“Is there anybody there that’s willing to help this lady and not let her die?” the dispatcher asked in a recording of the 911 call released by the Bakersfield Fire Department.

“Not at this time,” the nurse said.

The incident unfolded on Tuesday when 87-year-old Lorraine Bayless collapsed at Glenwood Gardens, a senior living facility in Bakersfield.

In the seven-minute, 16-second recording, the nurse told the dispatcher it was against the facility’s policy for employees to perform CPR on residents.

With every passing second, Bayless’ chances of survival were diminishing. The dispatcher’s tone turned desperate.

“Anybody there can do CPR. Give them the phone please. I understand if your facility is not willing to do that. Give the phone to that passerby,” the dispatcher said.  ”This woman is not breathing enough. She is going to die if we don’t get this started.”

After several minutes, an ambulance arrived and took Bayless to Mercy Southwest Hospital, where she died.

Glenwood Gardens released a statement confirming its policy prohibiting employees from performing CPR.

“In the event of a health emergency at this independent living community, our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives. That is the protocol we followed,” the statement said.

Despite protocol being followed, the nursing home said it would launch an internal investigation into the matter.

Copyright 2013 ABC News Radio


911 Operator Overheard Sleeping on the Job

iStockphoto/Thinsktock(WASHINGTON) -- Montgomery County, Maryland authorities have just released audio of a woman who called 911 to seek aid for her ailing husband -- but who heard snoring, not help, on the other end of the line.

The April 4 call recording reveals a woman upset about her husband who was having trouble breathing, ABC News affiliate WJLA-TV in Washington, D.C. reports, and a dispatcher who was literally asleep on the job.  After five minutes, the dispatcher did return to the call, but another dispatcher eventually handled the plea for help.

The dispatcher, who wasn't identified, was suspended without pay. The 911 operator is reportedly a fireman, who was 17 hours into a 24-hour overtime shift.

video platform video management video solutions video player

Copyright 2012 ABC News Radio


Josh Powell Murder-Suicide: 911 Dispatcher Reprimanded

Stephen Brashear/Getty Images(SALT LAKE CITY) -- The dispatcher who took the 911 call before Josh Powell set off an explosion that killed himself and his two sons in February has been reprimanded.

David Lovrak has been identified as the dispatcher who was handed the letter of reprimand for his handling of the Feb. 5 call from social worker Elizabeth Griffin-Hall after she dropped off the children at Powell's home.

Griffin-Hall called 911 and told the dispatcher that she had brought two children to the residence and Powell took the children inside and shut the door, leaving Griffin-Hall locked out.

Lovrak was reprimanded for allowing 22 minutes to pass before first responders arrived at the scene.

When asked by Griffin-Hall how long it would take for help to arrive, Lovrak responded "I don't know ma'am, they have to respond to emergencies -- life threatening situations first," according to the letter, a copy of which was obtained by the Salt Lake Tribune.

Signed by the Law Enforcement Support Agency's Assistant Director, Diana Lock, the letter states that when Griffin-Hall told the dispatcher that she smelled gas, Lovrak assumed the smell was from the fumes coming from Griffin-Hall's vehicle.

"The public trust has been shaken," the letter, posted on the Salt Lake Tribune's website, went on to state, adding that Lovrak violated four operations manual policies in his handling of the call.

Josh Powell was the husband of Susan Powell, who went missing in December 2009. Within hours of her disappearance, police in West Valley City, Utah, honed in on Powell as a lead suspect. When they failed to make an arrest, Powell eventually moved to Washington state, along with the couple’s two children, to be with his family.

Powell killed the couple’s two children and took his own life in February when he set off an explosion in his Graham, Wash., rental home. The explosion came moments after the Child Protective Services worker had dropped off Powell’s sons, Braden, 5, and Charles, 7, for a supervised visit.

Lovrak could have handled the call better, Lock writes in the letter, going on to say, "you have undergone local and national scrutiny, have admitted your errors and have identified the ways you will correct and improve your call handling in the future."

Copyright 2012 ABC News Radio

ABC News Radio