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Entries in Computer Glitch (2)

Friday
Jun102011

Flights Delayed When US Airways Experiences Computer Outage 

US Airways Experiences Online System Outage

USAir dot com(TEMPE, Ariz.) -- A large number of US Airways customers were stranded Friday after the airline's computer system crashed.  The computer outages appeared to affect the airline's customer website as well as its airport computer system.

US Airways spokesperson, Valerie Wunder says a power outage at a US Airways data center near Pheonix, Ariz. cause the online systems to go down, crippling the check-in process.

US Airways says system functions are returning to normal as they are working to restore operations. Customers should check their flight's status before arriving at the airport in the meantime.

Copyright 2011 ABC News Radio

Wednesday
Mar162011

Admissions Glitch Leaves University of Delaware Applicants Disappointed

University of Delaware(NEWARK, Del.) -- A joyous Friday turned into a blue Monday for dozens of applicants to the University of Delaware who, because of a computer glitch, were inaccurately told they had been accepted to the school.

The mistake affected 61 applicants for undergraduate spots at Delaware, who logged on Friday afternoon to the university's portal, My Blue Hen Home. "I'm grateful that it's not more, but for those 61 kids, it's pretty horrible," said Louis Hirsh, director of admissions for the university, located in Newark, Del. "Parents have been angry, students have been upset and hurt. I'd be angry too."

Hirsh said that the glitch -- which he blamed on "human error" -- occurred Friday afternoon when all acceptance and rejection letters were sent out by regular mail and the online portal went live. "The first page you saw was absolutely correct," he said -- a Web page saying that notifications would arrive by U.S. mail.

But a link for "my invitations" brought students and parents to a page where they could sign up for accepted students' visits -- and there they saw the happy words, "Congratulations on your acceptance to the University of Delaware."

Trouble was, only those 13,000 applicants who really had been accepted -- out of 24,000 who applied -- should have seen that page. Hirsh said "a chunk of computer code" caused the problem, even though his office had tested the portal again and again before it went live.

The college first realized something was wrong when students who had been rejected started signing up for visits. Over the weekend, they contacted the 12 students who had signed up, then on Monday realized that 61 applicants had been misled. Thirty-eight of them were actually rejected, while the rest were put on the school's waiting list.

Unfortunately, Delaware can't honor the false acceptances, said Hirsh, who said he feels terrible. "You get into this line of work because you like students," he said, adding that most families have been understanding.

Copyright 2011 ABC News Radio 







ABC News Radio