Entries in Flight Attendant (4)


American Airlines Passenger Defends Ranting Flight Attendant

Hemera/Thinkstock (file photo)(NEW YORK) -- One passenger has defended the flight attendant who lashed out at complaining passengers on a long-delayed flight from New York's LaGuardia Airport, although other passengers say they feared his behavior and worried about flying with him.

Hanna and David Abel were on board American Eagle flight 4607, bound for Raleigh-Durham, N.C., on Monday when flight attendant Jose Serrano told passengers they could leave the plane if "anyone has the balls" to do it, according to cellphone video obtained by the New York Post.

"I don't want to hear anything," Serrano told passengers over the plane's PA system.  Witnesses say Serrano said something about this probably being his last flight.

"The scariest part was that if we did go back in the air with him, what if he just opened the door and let a few passengers out, you know?" said passenger Hanna Abel.

The flight was eventually canceled because the delays were too long and the crew ran out of time to fly legally.

American Airlines issued an email from a first-class passenger defending the flight attendant and blaming the incident on "the most horrible display of passenger aggressiveness" toward Serrano.

The airline also issued an apology, saying, "We do not believe that the passengers' frustrations were always met with the level of service that we expect from our people, and for that we are truly sorry."

The flight was originally scheduled to leave at 1:25 p.m., but passengers were prevented from boarding until nearly 4 p.m. because of rain delays.  The plane was then delayed an additional 40 minutes behind other traffic, and passengers were told the aircraft would return to the gate to be refueled.  Passengers deplaned and reboarded at 6 p.m. but were held again on the tarmac.

That's when passengers began to grumble and Serrano apparently lost him composure.  Police were called onto the plane and removed four passengers along with Serrano.

Passengers said they were worried Serrano might do something rash and compared his behavior to that of a Jet Blue attendant two years ago.

The JetBlue flight attendant, Steven Slater, cursed at passengers in 2010 before exiting the plane down the emergency slide.  Earlier this year, JetBlue pilot Clayton Osbon suffered a mid-air meltdown and had to be restrained by passengers.

Passengers on flight 4607 eventually went to hotels for the night and were able to catch a flight the next day.

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Copyright 2012 ABC News Radio


Flight Attendant Rant Sends American Airlines Flight Back to Gate

Nick Rallo/Dallas Observer(DALLAS) -- An American Airlines flight headed from Dallas-Fort Worth to Chicago returned to the gate just prior to take off Friday morning when a female flight attendant began making inflammatory remarks over the public address system.

A source tells ABC News the flight attendant's remarks included talk of the plane crashing and may have touched on 9/11 and American Airline's union issues.

Officials at Dallas-Fort Worth International Airport say two females were transported to local hospitals after the incident, one to Parkland Health and Hospital System, and one to Baylor Grapevine.

American Airlines' parent company, AMR Corp., filed for Chapter 11 bankruptcy on Nov. 29, 2011. Bloomberg reports that union groups, including flight attendants, on Thursday, asked mediators to join talks with management as the carrier seeks $1.25 billion in labor concessions, including 13,000 job cuts.

Passengers intervened and restrained the flight attendant before Dallas airport police boarded the flight. The Dallas Morning News reports passengers said police escorted the flight attendant, kicking and screaming, to one of several police cars that surrounded the plane on the tarmac. The airline is treating the incident as a medical issue.

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American Airlines said in a statement:

"This morning Flight 2332 had left the gate at DFW bound for Chicago, when an incident occurred involving some of the cabin crew. The aircraft returned to the gate, where it was met by Department of Public Safety officers. Two flight attendants were taken to local hospitals for treatment. We continue to investigate the details and circumstances and will have no further comment at this time.

We will ensure that the affected flight attendants receive proper care, and we commend our other crew members for their assistance in quickly getting the aircraft back to the gate so that customers could be re-accommodated. Our customers were not in danger at any time.

The cabin crew was replaced. The flight departed for Chicago at 9:46 a.m., and is scheduled to land around noon. We apologize for any inconvenience to our customers and we appreciate their patience and understanding."

Officials at Dallas-Fort Worth International Airport tell ABC News they are not pursuing any charges at this time.

The Association of Professional Flight Attendants has also issued a statement:

"There was an unfortunate but non-violent confrontation involving a flight attendant aboard an aircraft preparing for takeoff this morning at DFW.

Passenger accounts have been reported in the media, but details remain sketchy.

The incident is being investigated by the proper authorities with the full cooperation of APFA. APFA representatives have been in contact with the crew, the company, and the authorities and are providing assistance as needed. No one was seriously injured and the flight to ORD did eventually take off with a different flight attendant crew."

Copyright 2012 ABC News Radio


Arrest Made in Murder of Flight Attendant

Tim Boyle/Bloomberg via Getty Images(PHOENIX) -- Police used hotel security cameras to identify and arrest a suspect in the murder of an American flight attendant who was found naked, bound with a belt and strangled in a Mexico City hotel room, his mother said.

Nicholas Aaronson, 27, of Phoenix, Ariz., was found dead in a hotel room early Saturday morning. His luggage was strewn about the room, and there was no sign of forced entry, according to a notice posted by Aaronson's union.

Aaronson's mother, Anita Aaronson, said she was alerted to an arrest on Sunday.

"The FBI called [other son] Jason at 2:30 a.m, and told him they have arrested Nick's killer," she wrote Monday on her Facebook page.

The mother told a Phoenix news station that police had used surveillance video from the hotel to find and arrest the suspect.

The US Airways flight attendant was known as a popular, well-liked worker and a gay rights activist.

Anita Aaronson wrote on her Facebook page that Jason Aaronson was greeted by many of his brother's co-workers as he went through Phoenix airport en route to Mexico City to bring the body back to the U.S.

"Jason was in Phoenix airport tonight to get the plane to fly to Mexico and he said flight attendants were lining up to give him condolences for Nick," she wrote. "He had an escort of 4 people taking him through the airport and the flight attendants were coming from everywhere to hug him, what wonderful friends my boy had."

Deborah Volpe, president of Association of Flight Attendants Council 66, remembered Aaronson fondly.

"This is so difficult. We all worked with him, we all knew him. He was just in my office a week ago," Volpe said. "And it's that smile, we all knew his smile. He was a very compassionate individual."

Aaronson's coworkers organized a Nov. 10 memorial at the airport chapel in Phoenix.

Aaronson also worked with gay rights advocacy groups in Phoenix, where he participated in the NOH8 campaign by posing for a campaign photo.

Aaronson graduated Rio Salado College in Tempe, and began working for U.S. Airways in 2006.

Copyright 2011 ABC News Radio


Illegal Immigrant Accused of Using Stolen Identity to Get Airline Job

Miami-Dade County Corrections and Rehabilitation Department(MIAMI) -- An illegal immigrant from Guyana is facing several charges after he was arrested on Friday for allegedly stealing the identity of a disabled man and using the man’s identity to land a job as a flight attendant.

Jophan Porter was arrested at Miami International Airport, after authorities say an investigation revealed that Porter used the identity of New York City resident Anthony Fair to secure the job with American Airlines.

The victim, who is unemployed, reportedly found out that his identity had been stolen after he was denied medical benefits by officials who claimed he was making too much money, according to ABC’s New York station WABC-TV.

Porter faces forgery and identity fraud charges, among others.

Copyright 2011 ABC News Radio

ABC News Radio