(DALLAS) -- A quadriplegic man who was not allowed to fly from Dallas to Denver last weekend has received an apology from Frontier Airlines.
However, 24-year-old John Morris says he still feels humiliated and is thinking about taking legal action after the pilot decided it was best for safety reasons to remove Morris from the plane because his seat belt extension couldn't properly restrain him.
Morris, who was injured in a snowboarding accident five years ago, claims the pilot never left the cockpit to assess the situation. Ultimately, the pilot called airport police, who upon assessing the situation said they shouldn't have been called.
After being booted from the plane along with family members, Morris returned to Colorado aboard a later Frontier flight.
According to the airlines, "a well-intentioned pilot was seeking to do the right thing to ensure the safety and compliance of all involved." Pilots are generally given wide authority in cases of maintaining the security of passengers and crew members.
The carrier said that once it completes an investigation into the incident, it will share the outcome of the findings with Morris and his family.
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